A Situation Awareness Perspective on Human-Agent Collaboration: Tensions and Opportunities

Jiang, Jinglu; Karran, Alexander J.; Coursaris, Constantinos K.; Léger, Pierre‐Majorique; Beringer, Joerg

doi:10.1007/978-3-030-90963-5_33

Cited by 2 publications

(1 citation statement)

References 35 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In HATs, the TMS has been mainly explored through the lens of situation awareness (SA). Enhanced understanding of each team member's situational awareness-be it human or autonomous-amplifies individual efficacy within the team [79,119]. In Mercado et al's [41] experimental study, the situation awarenessbased transparency (SAT) model supported by agents' transparent reasoning and recommendations improved performance effectiveness without incurring additional time or workload costs.…”

Section: Transactive Memory Systemmentioning

confidence: 99%

Human–Agent Team Dynamics: A Review and Future Research Opportunities

Iftikhar,

Chiu,

Khan

et al. 2024

IEEE Trans. Eng. Manage.

View full text Add to dashboard Cite

Humans teaming with intelligent autonomous agents are becoming indispensable in work environments.However, human-agent teams pose significant challenges as team dynamics are complex arising from the task and social aspects of human-agent interactions. To improve our understanding of human-agent team dynamics, we conducted a systematic literature review. Drawing on Mathieu et al.'s (2019) teamwork model developed for all-human teams, we map the landscape of research to human-agent team dynamics, including structural features, compositional features, mediating mechanisms, and the interplay of the above features and mechanisms. We reveal that the development of human-agent team dynamics is still nascent, with a particular focus on information sharing, trust development, agents' human likeness behaviors, shared cognitions, situation awareness, and function allocation. Gaps remain in many areas of team dynamics, such as team processes, adaptability, shared leadership, and team diversity. We offer various interdisciplinary pathways to advance research on human-agent teams.

show abstract

Section: Transactive Memory Systemmentioning

confidence: 99%