A Step Towards the Use of Chatbots to Support the Enterprise Decision-Making Processes

Ferreira, Diogo; Portela, Filipe; Santos, Manuel Filipe

doi:10.1007/978-3-030-72654-6_30

Cited by 3 publications

(2 citation statements)

References 4 publications

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“…Beyond commercial uses, conversational user interfaces (CUIs) and chatbots have more recently begun to be explored for their potential benefits for other kinds of application areas. For example, some researchers have investigated their potential use for management decision-making [13]. Others have designed them to support collaborative idea generation [21] and to promote diverse discussions in group chats [22].…”

Section: Introductionmentioning

confidence: 99%

Extending Chatbots to Probe Users: Enhancing Complex Decision-Making Through Probing Conversations

Reicherts

Park

Rogers

2022

Proceedings of the 4th Conference on Conversational User Interfaces

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Chatbots have become commonplace -they can provide customer support, take orders, collect feedback, and even provide (mental) health support. Despite this diversity, the opportunities of designing chatbots for more complex decision-making tasks remain largely underexplored. Bearing this in mind leads us to ask: How can chatbots be embedded into software tools used for complex decision-making and designed to scaffold and probe human cognition? The goal of our research was to explore possible uses of such "probing bots". The domain we examined was stock investment where many complex decisions need to be made. In our study, different types of investors interacted with a prototype, which we called "ProberBot", and subsequently took part in in-depth interviews. They generally found our ProberBot was effective at supporting their thinking but when this is desirable depends on the type of task and activity. We discuss these and other findings as well as design considerations for developing ProberBots for similar types of decision-making tasks.

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Section: Introductionmentioning

confidence: 99%

Extending Chatbots to Probe Users: Enhancing Complex Decision-Making Through Probing Conversations

Reicherts

Park

Rogers

2022

Proceedings of the 4th Conference on Conversational User Interfaces

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“…The better-informed users are, the more sustainable decisions they will make and the more responsible they will be for themselves and the environment [41].…”

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confidence: 99%

Practical Approach for Smart and Circular Cities: Chatbots Used in Waste Recycling

Zota,

Cîmpeanu,

Dragomir

et al. 2024

Applied Sciences

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Sustainable development, smart waste management, and circular economy principles are paramount to the significant worldwide trend of smart city-related research and projects. The basic hypothesis of our research is that artificial intelligence (AI)-based IT applications have an increasingly important role in the field of smart cities in terms of issues related to waste management. In our present article, we set out to analyze the characteristics of chatbot applications dedicated to waste recycling in the case of smart cities and propose some innovative ideas to improve the efficiency of such applications. Based on the consultation and analysis of a whole series of chatbot-type applications used to facilitate the recycling activity, we systematically analyze and evaluate five illustrative examples of chatbots employed in the context of material recycling. We provide performance comparisons in a table based on specific relevant criteria. Furthermore, the detailed analysis of these chatbots has led to the idea of improving the performance of this type of application. In this sense, we propose a series of innovative concepts that can be successfully implemented in future chatbots dedicated to the field of the circular economy. Here, we detail the innovative ideas that can promote the circular economy and capitalize on the potential of chatbots in the waste recycling activity. We also identify some possible limitations of these new ideas that we propose to be implemented. As for future research directions, our goal is to develop a chatbot dedicated to improving waste recycling practices within the framework of a smart city. Such innovation holds promise in improving sustainability efforts and fostering environmental stewardship within urban environments.

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The Impact of Artificial Intelligence on Chatbot Design

Duduka

Reis

Pereira

et al. 2022

Communications in Computer and Information Science

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A Step Towards the Use of Chatbots to Support the Enterprise Decision-Making Processes

Cited by 3 publications

References 4 publications

Extending Chatbots to Probe Users: Enhancing Complex Decision-Making Through Probing Conversations

Extending Chatbots to Probe Users: Enhancing Complex Decision-Making Through Probing Conversations

Practical Approach for Smart and Circular Cities: Chatbots Used in Waste Recycling

The Impact of Artificial Intelligence on Chatbot Design

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