A Strategic Framework for Spare Parts Logistics

Abstract

Strategically aligned and efficiently implemented spare parts logistics can differentiate a business from its competitors, lower costs, increase revenues, and thus help firms generate greater value for customers and ultimately increase profits. Based on multiple case studies with manufacturers in the machine and plant construction industry, this article examines the key components of a superior spare parts logistics strategy. The study suggests that an efficient spare parts logistics strategy can be developed with a three-step model that consists of nine components.

Assessing the potential of additive manufacturing for the provision of spare parts

“…The approach has not been tested in other companies, which limits the generalization of the design across various application domains (van Aken et al, ). In framing the problem, we do identify commonalities with other OEMs and find in the literature common after‐sales conditions and requirements across industries, providing initial evidence that the results may be transferable (Bundschuh & Dezvane, ; Cohen & Lee, ; Hu, Boylan, Chen, & Labib, ; Huiskonen, ; Kennedy, Patterson, & Fredendall, ; Wagner et al, ; Wagner & Lindemann, ). Nevertheless, we leave it to future research to investigate the assessment of switchover share in other empirical settings.…”

“…Cross-industry estimates indicate that 30% or more of total revenues are accounted for in after-sales services (Bundschuh & Dezvane, 2003). Similar to the case company, an increasing number of companies recognize the strategic importance and value that after-sales services offer (Wagner, Jönke, & Eisingerich, 2012).…”

Estrategias de nivel simple en cadenas de suministro de repuestos

“…This involves different actors as logistics service providers, warehouses, customer service teams and technical teams working together to ensure customer satisfaction while at the same time increasing their profit and revenue. (Wagner & Eisingerich, 2012). A key issue that managers face is the decision to store or not store spare parts (Rego & Mesquita, 2011).…”

A framework for investigating optimization of service parts performance with big data

“…Effective service parts management can create customer value and improve sustainability by extending product lifecycles (Wagner et al 2012). Conversely, poor service parts management B Benjamin T. Hazen…”

“…Scholars have frequently sought to address these challenges as evidenced by the numerous publications focused on the topic across operations research, operations management, and supply chain management disciplines (Cohn and Barnhart 2006;Samouei et al 2015). Unfortunately, the research is of limited use (Huiskonen 2001;Wagner et al 2012) because proposed models can be too complex or costly to implement (Bacchetti and Saccani 2012). In addition, research on the role of big data in support of service parts management is completely absent.…”