A stratified bootstrapping approach to assessing the success of TQM implementation in Peruvian companies

Abstract

Total Quality Management represents a management approach to long-term success used by organisations worldwide to improve their products and processes and achieve customer satisfaction, being perceived as a source of competitive advantage. A look at the existent literature points towards a lack of studies dedicated to examining TQM implementation in developing countries, especially in Latin America and particularly in Peru. The current industrial needs in Peru, however, require further research on this topic because a larger number of organisations choose nowadays to obtain quality certifications to improve their products. In this context, the objective of the present paper is to provide a snapshot of the current state of TQM implementation in Peru, aiming to identify which key quality factors are the most and least developed for successful TQM implementation. To this aim, the present paper uses a bootstrapping approach, within the framework of a nine-factor model of TQM in business. The study is performed on a sample of 4,668 Peruvian companies, across 52 industry sectors. Findings reveal that the most developed key quality factors in the companies surveyed are: Top Management, Quality Planning, Quality Audit and Assessment, Education and Training, and Process Control and Improvement. Implications for practice are provided.

Map of scientific publications on administration in Latin America

“…Quality management can be assumed by an independent area, or as part of the management of the rest of the functions, mainly logistics management or marketing. Similarly, under a more comprehensive vision with the philosophy of total quality management (Benzaquen & Charles, 2022) it is presented as the result that emerges from the operation of the entire organization.…”

Effects of TQM Practices Against Outsourcing Employee Satisfaction and Loyalty Electricity Sector

“…Total Quality Management (TQM) is a management approach to long-term success used by organizations worldwide to improve their products and processes and achieve customer satisfaction, which is considered a source of competitive advantage [1]. Furthermore, Camilleri [2] mentions the total quality in question is an approach in business that seeks to maximize an organization's competitiveness through continuous improvement of the quality of its products, services, people, processes, and environment.…”

Assessing the Impact of Principal Leadership and Teacher Performance on Educational Quality: The Role of TQM as a Mediator

“…TQM emphasizes the importance of quality in all aspects of the educational process, from planning to evaluation, and invites us to view education as an integrated system. In this context, TQM plays a mediating role that facilitates interactions between the principal's leadership, teacher performance, and the outcome of educational quality (Benzaquen & Charles, 2022). Although many studies have examined the influence of principal leadership and teacher performance on educational quality, only a few have considered the mediating role of TQM in this relationship.…”