SUMMARYDesign of experiments (DOE) is gaining acceptance in the community of telecommunication researchers, especially during the past several years. In this paper, a state-of-the-art review on the use of DOE in the field of communication networks is presented, and the need for introducing a systematic robust design methodology to network simulations or testbed experiments is identified in ensuring robust behaviours of a network against uncontrollable sources of variation. Then, the Taguchi robust design methodology is applied for optimizing the expedited forwarding (EF) of voice traffic in a differentiated services network, and its step-by-step procedures are described in detail. The experimental data are collected using the ns-2 simulator, and the SN ratio, a robustness measure, is analysed to determine an optimal design condition for each performance characteristic. The analysis results show that 'type of queue scheduling schemes' is a major control factor for ensuring robust behaviours of one-way delay and jitter while 'EF queue size' is for throughput and loss rate. Finally, a compromised optimal design condition is identified using a desirability function approach adapted to multi-characteristic robust design problems.