A Study on Job Stress Factors Caused by Gender Ratio Imbalance in a Female-Dominated Workplace: Focusing on Male Airline Flight Attendants

Lee, Kieun; Choi, Jinyoung; Hyun, Sunghyup Sean

doi:10.3390/ijerph19159418

Cited by 10 publications

(3 citation statements)

References 45 publications

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“…This study suggests plausible mechanisms that may explain how diversity management can ultimately impact the workplace. It is a challenge to define these values in great depth because they are based upon human and often personal experiences—experiences that underpin people’s lives, including their lives at work, and, subsequently, their health at work [ 58 , 59 ]. This study provides practical guidance on managing diversity at the organizational level.…”

Section: Discussionmentioning

confidence: 99%

Towards a Better Workplace Environment—Empirical Measurement to Manage Diversity in the Workplace

Gross-Gołacka

Kupczyk²,

Wiktorowicz

2022

IJERPH

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(1) Background: In this article, we explore the ever-present problem of achieving better results in the area of creating innovative and diverse human resources in the workplace environment through learning and inference from past actions. (2) Methods: An original proposal of five synthetic indicators was developed, corresponding to individual areas of the 5P architecture. In order to test the homogeneity of the index, exploratory factor analysis was used. The reliability of the new indicator was also assessed, both in total and in selected sub-areas. The value of the synthetic index was determined as a summary score in the selected areas (the sum of the values of individual diagnostic variables). Finally, the distribution of synthetic indicators WP1–WP5 was analyzed. (3) Results: By assumption, this analysis was performed to enable an empirical verification of the theoretical model, which combined the strategic, tactical and operational levels, delineating five steps (areas) that should be taken to create an organization open to diversity and its management. The presented approach also allowed for the visualization of the implementation of the organization’s activities in individual areas of diversity management expressed in the proprietary 5P architecture in many dimensions (planning, implementation and monitoring). In addition, the analyses confirmed that the individual dimensions of the diversity management architecture interacted with each other and that the direction of this correlation was positive: the development of diversity management in different areas occurred in parallel, but nevertheless, as can be seen from the values of the correlation coefficients, at a different pace/range. (4) Conclusions: The use of quantitative methods in the decision-making process of an organization can have a significant impact on the quality of its management. In the case of building an inclusive environment and implementing activities for diversity management, the proposed 5P architecture could significantly support this process. Therefore, it is recommended to use the proposed 5P architecture in practice, for example, to diagnose the scope and quality of actions taken for diversity management, as well as to build a diverse working environment in key areas of the organization.

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Section: Discussionmentioning

confidence: 99%

Towards a Better Workplace Environment—Empirical Measurement to Manage Diversity in the Workplace

Gross-Gołacka

Kupczyk²,

Wiktorowicz

2022

IJERPH

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“…A sample of 300 people who shopped at US department stores were polled for the research. According to the study's findings, customers' impressions of stores are strongly influenced by the calibre of their personnel (Akgunduz et al, 2019;Karatepe & Olugbade, 2016;Lee et al, 2022). Customer satisfaction was significantly affected by factors like staff knowledge, friendliness, professionalism, and presentation.…”

Section: H1: There Is Relationship Between Service Output Quality And...mentioning

confidence: 96%

The Impact of Service Quality on Customer Satisfaction: The Mediating Effect of Perceived Price in Thailand Small Medium Enterprises

Chmaitilly

2023

DUTCH J FINANCE MANA

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This study investigates the impact of service quality on customer satisfaction, with a special focus on the mediating role of perceived price in the context of Thailand's Small and Medium Enterprises (SMEs). In an era where service quality has become a pivotal factor in differentiating businesses, particularly in the SME sector, understanding its influence on customer satisfaction is crucial. The study also explores how the perception of price plays a mediating role in this relationship, a factor that is particularly relevant in the cost-sensitive market of Thailand. A quantitative research methodology was employed, utilizing a structured questionnaire to collect data from a sample of 324 respondents, comprising customers of various SMEs in Thailand. The questionnaire was designed to measure perceptions of service quality, customer satisfaction, and the perceived price. Statistical analyses, including regression analysis and mediation analysis, were conducted to examine the relationships between these variables. The results of the study are expected to provide insightful implications for SMEs in Thailand, demonstrating how service quality directly influences customer satisfaction and how this relationship is further shaped by the customers' perception of price. This research not only contributes to the academic understanding of these dynamics but also offers practical guidance for SMEs in optimizing their service delivery and pricing strategies to enhance customer satisfaction.

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“…Service quality, which includes both physical and intangible aspects, mediates the connection between tangibility and patient happiness. Patient satisfaction is mostly determined by intangible factors like communication, empathy, and personalization despite the fact that tangible factors might impact first impressions (Lee et al, 2022). Healthcare businesses may increase patient happiness and results by emphasizing Reliability is one component of the multidimensional concept that is service quality (Sung & Kim, 2021).…”

Section: Patient Satisfactionmentioning

confidence: 99%

Analyzing the Mediating Role of Service Quality in the Relationship between Service Quality and Patient Satisfaction at Rafic Hariri University Hospital

Jaber-Chehayeb

2023

J. Professional Business Review

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Purpose: This study delves into the intricate web of relationships between tangible elements, responsibility, reliability, empathy, and patient satisfaction, with a specific focus on Rafic Hariri University Hospital Theoretical framework: The Expectancy-Disconfirmation Theory provides valuable insights into understanding patient satisfaction in the context of healthcare services. According to this theory, patient satisfaction is influenced by the comparison between their initial expectations and their subsequent perceptions of the actual service received Design/Methodology/Approach: With a sample size of 398 participants, a structured equation model was employed to analyze the mediating role of service quality in this context. The healthcare industry's dynamic nature necessitates a comprehensive understanding of factors influencing patient satisfaction for continuous improvement. Findings: Service quality emerges as a mediator in this framework, acting as a bridge between the aforementioned factors and patient satisfaction. The mediating role of service quality implies that the impact of tangible elements, responsibility, reliability, and empathy on patient satisfaction is channeled through the lens of service quality. This emphasizes the vital role that hospital management and staff play in not only directly affecting patients but also indirectly through the quality of services rendered Research, Practical & Social implications: Rafic Hariri University Hospital, as the backdrop for this study, provides a specific context in which to examine these relationships. With a diverse patient population and a reputation for delivering high-quality healthcare, this hospital offers valuable insights into the dynamics of patient satisfaction. Originality/Value: The findings shed light on the critical role of service quality as a mediator and underscore the importance of maintaining high standards across tangible elements, responsibility, reliability, and empathy to enhance patient satisfaction.

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A Study on Job Stress Factors Caused by Gender Ratio Imbalance in a Female-Dominated Workplace: Focusing on Male Airline Flight Attendants

Cited by 10 publications

References 45 publications

Towards a Better Workplace Environment—Empirical Measurement to Manage Diversity in the Workplace

Towards a Better Workplace Environment—Empirical Measurement to Manage Diversity in the Workplace

The Impact of Service Quality on Customer Satisfaction: The Mediating Effect of Perceived Price in Thailand Small Medium Enterprises

Analyzing the Mediating Role of Service Quality in the Relationship between Service Quality and Patient Satisfaction at Rafic Hariri University Hospital

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