A Study on the Feasibility of Total Quality Management Model and the Awareness and Attitude of the Managers of Health Care

Abstract

Total Quality Management is not just an admirable phenomenon but it is any client's right and can be done through contribution of the staff and the managers as well as the client's of an organization. The purpose of the present study is to investigate the feasibility of TQM model and the attitude of the managers of health field of Yazd medical sciences university towards it. The present study was a descriptive and analytical one which was cross-section ally conducted from 2010 to 2011. The population under study consisted of the managers of the unit of staff vice-chancellor for health and treatment, the managers of health system and centers of cities and also the managers of Yazd's public hospitals. 64 people were chosen using the formula for calculating the number of samples. A questionnaire with 48 questions was used. The questionnaire's validity was approved by the faculty members whose major is management and its reliability by using α-cronbach 87%. To analyze the data, the software SPSS V.17 was used. Scoring method was based on likert. The findings of the study show that, considering feasibility of TQM, there is a significant relation between the awareness and attitude of the managers of health and treatment field on one side and the variables, age and University degree, on the other side p = 0.001. Considering binary logistic regression and the results obtained in the form of inter and backward stepwise, the most important factors affecting the feasibility of TQM among the managers of health and treatment field are the level of awareness and attitude with the predicted accuracy 79.3% and 87.9% respectively.

Factors Influencing the Satisfaction with the Family Planning Services among Women of Reproductive Age Seeking Services at Health Facilities in Siaya County, Kenya

“…Clients are now aware of their requirements and rights, and they are aware that healthcare facilities exist to offer them adequately and high-quality health services (Farzianpour et al, 2015). As a result, the best way to analyze the effectiveness of a health care facility is to measure client happiness, and a completely satisfied customer feels that the organization can grasp client demands linked to health care (Bintabara et al, 2018;Memon et al, 2017;Nasr & Hassan, 2016).…”