A Study on the Influential Factors of Medical Service Satisfaction

Abstract

The people's expectations and requirements for medical and health public services have gradually increased as the economy has progressed. Only by meeting the expectations of citizens to the greatest extent can health services obtain higher satisfaction. This study will help to deepen the academic research on current medical service satisfaction, and provide a theoretical basis for future policy recommendations. By means of systematic literature retrieval, the present situation of domestic patient satisfaction survey was reviewed, the problems in practice were analyzed, and suggestions for improvement were put forward. Suggestions on doctor-patient relationship, medical insurance and medical resources are put forward to improve citizens' satisfaction with medical services.