A Study on the Role of Web 4.0 and 5.0 in the Sustainable Tourism Ecosystem of Ho Chi Minh City, Vietnam

Abstract

This research discusses the role of Web 4.0 and 5.0 devices on the commercial sustainability for tourism in Ho Chi Minh City (HCMC), Vietnam. The study adopts a tourist perspective regarding the future implementation of Web 4.0 and 5.0 devices, focusing on the service quality of various tourism-associated services and assessing, in return, the extent to which the overall satisfaction and long-term patronage of tourists is affected. Usually, researchers conduct this test in various popular establishments where devices are intended for experimental use and tourists are supposed to have previous exposure to them, so that their perceptual thinking regarding the service quality of these devices can be studied. The tourists act as respondents for various establishments. We also asked subjective questions in a short interview to 10 professionals working in these establishments, which helped us in the quantitative survey process. As a mixed method study, it has covered both quantitative and qualitative aspects of the items and provided a holistic result. The results indicated that Web 4.0 and 5.0, along with the service quality offered by personnel working in the establishments, showed significant variance in holistic service evaluation for tourist satisfaction and loyalty. Very few service quality factors had a distinct variance in the output. After using a regression analysis for Web 4.0 and 5.0 devices and service quality, we found that Web 4.0 and 5.0 showed insignificant negative results. This study contributes to the incremental research on Web 1.0 to 5.0, specifically detailing how it affects tourists’ satisfaction and patronage. Moreover, from a management point of view, this study can help solve the financial riddle of various establishments in HCMCs tourism ecosystem for optimum fund management and better productivity.

The Role of Human–Machine Interactive Devices for Post-COVID-19 Innovative Sustainable Tourism in Ho Chi Minh City, Vietnam

“…This study opens a Pandora's box for the future research scope on similar or associated reviews on the Internet of Human Things (IoHT) along with Web 5.0 applications in tourism and other interrelated services [128]. If closely observed, this type of study is more or less showing the path for new-age research on different aspects of service, such as how to regain the trust of tourists in post-COVID-19 scenarios.…”

Instrument Development for R-Service Quality: A Literature Review

“…It refers to the willingness to help customers and offer prompt service [55]. With increasing service robots deployed to replace human personnel to delivery services, this dimension also matters in r-services, affecting consumer satisfaction and loyalty [24], service expectations [59], overall service quality [13], [32], [36], and intention to use [11], [37].…”

“…This dimension is relevant since service robots can mimic humans and pay attention to consumers when interacting with them [11]. In this regard, researchers report that empathy affects consumer satisfaction and loyalty [24], intention to use robots [5], [11], [37], and overall service quality [32].…”

“…R-service quality can be conceptualized as the extent to which a service robot facilitates efficient and effective service delivery, involving from pre-to postdelivery of r-service [22]. R-service quality plays a vital role in numerous aspects of service commerce, e.g., consumer attitudes towards the r-service [6], [9], [23], consumer satisfaction and loyalty [24], [25], willingness to use [3], [26], [27], intention to (re)use r-service [5], [7], [28], [29], recommendation intention [11], etc. In light of the apparent importance of r-service quality in service encounters, the achievement of superior rservice quality has been identified as a crucial strategy for service practitioners [13], [30].…”

Application of IoT in Healthcare: Keys to Implementation of the Sustainable Development Goals

“…It is essential that the incorporation of intelligent systems is efficient from a technical, safety, and economic point of view. Sensor devices, the Internet of Everything, together with reliable and safe electrical installations and comfortable human environments will Smart, sustainable, and efficient cities must be designed with sensor systems and IoT applications; the so-called "sensory city" is an integrative model that will enhance people's lives, management processes, and, with energy efficiency, environmental sustainability and people's health as the three main pillars [44][45][46][47][48][49]. Advances in the implementation of urban IoT applications and their effectiveness in human environments is unstoppable, so we can indicate some of the most used today.…”