“…Social media has an influence as new personal media that enables two-way communication instead of one-way communication by traditional mass media (Hong et al, 2015;Tang et al, 2015;Ross et al, 2015;Baptista, & Galliers, 2012;Wickramarachchi, 2014;Frederick et al, 2014). In addition, with the change in the policy environment due to the active use of social media, users are making more suggestions, and personal issues sometimes lead to policy agendas (Hong et al, 2015). Therefore, SG is a government form that is closer to representative democracy as a concept that is focused on policy users through active citizen participation, solving social problems, and creating values with a focus on citizens beyond government-led policy implementation strategies of the past.…”