“…It was created by Eden and Ackermann (2001) and is based on cognitive mapping, commonly employed to identify ideas and structure the thinking of various decision makers Knowledge management visualisation (Eden, 1988). Cognitive mapping can deal with both subjective and objective variables (Ferretti, 2016;Marques et al, 2020), and brings together uncertainty, different perspectives, conflicts of interest, multiple decision makers and the sharing of their knowledge and experience, facilitating the reorganisation of various lines of thinking, ensuring greater transparency and allowing decision problems to be structured quite intuitively (Marques et al, 2020;Barão et al, 2021). That said, Ackermann and Eden (2001) note that cognitive mapping techniques are useful in reducing the number of omitted criteria in the decisionmaking processes, as well as in increasing the understanding of the cause-and-effect relationships between variables.…”