A Systematic Review on the Use of Groupware Technologies in Emergency Management

Abstract

The term groupware has been used in the context of emergencies aimed at, among other things, allowing the management and execution of emergencies to be carried out by more than one involved, at the same time, cooperating and/or coordinating. This work aims to analyze the state of the art about groupware technologies created by researchers to assist in the management of emergencies. In this sense, the technologies and their areas of action were surveyed and analyzed: pre-emergency event (preparation and mitigation, where planning and preparation for a possible emergency occur; during the emergency (whose objective is to promote the execution of actions and follow); and post emergency event, which comprises the phase of restructuring, reconstruction and regeneration, for example, of the sites hit by the emergency. The results of the systematic literature review show that in the last years there has been more effort in the design of groupware technologies that work in pre and post-emergence to detriment of the post-emergency phase, opening up the possibility for developers of groupware technologies to consider exploiting such phase.