“…We approach our study by deploying a concept-centric systematic literature review as recommended by some scholars (Levy and Ellis, 2006; Webster and Watson, 2002; Rowe, 2014; Paré et al , 2017; Okoli, 2015; Schryen, 2013). A systematic literature review provides detailed steps, identifying, analysing, evaluating and interpreting prior relevant studies in a given area of interest (Castro and Zermeño, 2020; Chan and Mustafa, 2020; Ahmad and Bajwa, 2021; Aldairany et al , 2018; Aljuwaiber, 2020; Hänle et al , 2021; Khan et al , 2022; Sharma, 2018; Santisteban and Mauricio, 2017; Claire et al , 2019; Yamamura and Lassalle, 2022; Bansal et al , 2020). Consequently, it provides a rigorous process, free of biases and the credible outcome needed by researchers as a foundation for advancing knowledge (Webster and Watson, 2002; Okoli, 2015; Mahdavi, 2011).…”