A Textual Case-Based Mobile Phone Diagnosis Support System

Abstract

Java Cases and Ontology Libraries Integration for Building Reasoning Infrastructures (jCOLIBRI) is a framework which makes the development of Textual Case-Based Reasoning (CBR) applications easier by providing the preprocessing of text methods, textual similarity methods and appropriate representation for textual cases which are the major techniques needed in any CBR systems. In this paper, a Mobile Phone Diagnosis Support System is presented as an extension to jCOLIBRI which accepts a problem and reasons with cases to provide a solution related to a new given problem. Experimental evaluation using some set of problems shows that the developed system predicts the solution that is relatively closer to the user given mobile phone problem. The solution also provide the user valuable advise on how to go about solving the new problem.

An Integrated Textual Case-Based System

“…The problems experienced over the years by many mobile phone users in Nigeria resulted to the development of a textual case-based mobile phone diagnosis support system that the repairers can use to diagnose various phone problems in an easier and efficient manner (Almu and Maiyama, 2010). Since whenever a repairer submits a similar problem, its corresponding solution can be reused and presented to the repairer.…”