A Therapeutic Day Programme for problem substance users in Cardiff and the Vale of Glamorgan: development and client-centred evaluation

Champney-Smith, Jeff; Angove, Rebekah; Barrowcliff, Alastair L.; Sampson, C.; Jones, Charlotte Wilson; Hughes, S

doi:10.1080/146598901750132081

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2008

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“…Client and patient satisfaction is used to measure service quality [1], in particular patient-centeredness [2]. Satisfaction data allow services to be held accountable [3] and, if the feedback is used constructively, can contribute to the improvement of services [4,5]. This paper focuses on client satisfaction in an addiction setting.…”

Section: Introductionmentioning

confidence: 99%

Drug misuse treatment services in Scotland: predicting outcomes

Morris

Gannon

2008

International Journal for Quality in Health Care

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Feeling that treatment is appropriate, finding staff motivating, and having enough time to sort out problems are important aspects of satisfaction with treatment among users of drug treatment services who achieved positive treatment outcomes. Services should seek to provide more individualized services based on understanding of individual client needs. This may require longer treatment periods and greater client involvement.

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