A Total Enterprise Resource Planning (ERP) System for Enhanced Vocational Education Management in Saudi Arabia

Abstract

The Kingdom of Saudi Arabia (KSA) has heavily relied on foreign workers and has a significant shortage of skilled indigenous workers. Vocational colleges are vital in providing demand-led labour, quickly reducing over-reliance on foreign workers. Within an increasingly tighter fiscal climate, it is axiomatic that vocational colleges need to operate at optimum efficiency and effectiveness in Saudi Arabia. An enterprise resource planning (ERP) system enables organisations to operate at higher efficiency and effectiveness levels. This chapter addresses the question “What ERP system solution is best suited for vocational colleges in Saudi Arabia, enabling them to operate with enhanced efficiency and effectiveness?” Using a problem-solving methodology, namely design science research (DSR), the researchers have developed, implemented, and evaluated an ERP system within this context using a motivation case study. The research findings revealed that the ERP system functionality was 91% suitable from the organisation's perspective and had a global mean score of 55.07 for user satisfaction.