A user survey on the sense of security, Anshin

Abstract

Traditional research on security has been based on the assumption that users would feel secure when provided with secure systems and services. In this research we address factors influencing users' sense of security. This paper reports our recent discoveries regarding the structure of the sense of security -Anshin. We conducted a questionnaire survey with one hundred and nine civil servants working for a local government regarding the sense of security. This paper reports our survey.