A Well-Developed Software to Integrate Knowledge Management Processes Into the Supply Chain Phases

Abstract

t— The paper introduces a new software called Software Service Supply Chain Knowledge Base CLOUD (SSSC KB CLOUD). The software provides a novel solution for knowledge capture and sharing during the development of the clients’ software projects. The main aim of this software is to facilitate sharing, transferring, retrieving, and retaining of knowledge among the experts’ group who are engaged in the different phases of the software development process. The software also provides a comprehensive management tool for daily work and tasks. It provides functions and abilities to ensure effective communication, search, and knowledge retrieval. In addition, the proposed software forms the group of experts who will complete and work on the new project and provides a mechanism to perform monitoring, reporting, tracking, and knowledge mining. The research also conducts quantitative testing to confirm the software’s functionality and efficiency; a questionnaire was welldeveloped and distributed among users in two different settings: three universities and a software company, then data was collected, and results were verified on whether the software improved the overall business productivity and knowledge externalization.