Ability and willingness to work during COVID-19 pandemic:Perspectives of front-line hotel employees

Stergiou, Dimitrios; Farmaki, Anna

doi:10.1016/j.ijhm.2020.102770

Cited by 64 publications

(39 citation statements)

References 15 publications

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“…Accordingly, they conclude that the negative impact of epidemic outbreaks will be greater on the tourism industry and supporting sectors in the world's poorest economies. The negative effects may be further aggravated by changing work behavior in hotel workers ( Stergiou & Farmaki, 2020 ).…”

Section: Literature Reviewmentioning

confidence: 99%

The good, the bad and the ugly on COVID-19 tourism recovery

Fotiadis

Polyzos

Chen

2021

Annals of Tourism Research

362

190

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Section: Literature Reviewmentioning

confidence: 99%

The good, the bad and the ugly on COVID-19 tourism recovery

Fotiadis

Polyzos

Chen

2021

Annals of Tourism Research

362

190

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“…Items for the work engagement were adopted from Robinson et al [44] and Gallup [45]. Items for the perceived reduction in work efficiency were adopted from Aderonke et al [42] and Stergiou and Farmaki [46]. The respondents indicated their agreement to the listed statements on a 5-point Likert-type scale from 1-completely disagree to 5-completely agree.…”

Section: Research Instrumentmentioning

confidence: 99%

Gender Differences in Work Satisfaction, Work Engagement and Work Efficiency of Employees during the COVID-19 Pandemic: The Case in Slovenia

et al. 2021

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The COVID-19 pandemic and the resultant lockdown has caused massive economic disruption, leading businesses to make a rapid transition and take a new approach to business strategy. Therefore, the aim of the paper is to examine if there are statistically significant gender differences in work satisfaction, work engagement, and work efficiency among employees who work from home during the COVID-19 pandemic. Further, the paper aims to identify the importance of individual dimensions of work satisfaction, work engagement, and work efficiency, and gender differences perspective. The research is based on a survey of 785 employees in Slovenian companies. The factor analysis and the t-test for two independent samples were used to test the research hypotheses. Findings: The results show significant gender differences in work satisfaction, work engagement, and work efficiency among employees who work from home during the COVID-19 pandemic. The paper provides change management insights and recommendations to assist companies in minimizing the negative impact of the COVID-19 pandemic on their employees.

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“… Indicators Items Authors Future of hotels after COVID-19 (FAC191) The hotel should offer a management model that guarantees the safety and hygiene of customers Robina-Ramírez et al, 2021a ; Gössling et al, 2020 . (FAC192) Hotels should offer innovative experiences in quality and technology that exceed tourist expectations during the pandemic Shin & Kang, 2020 ; Stergiou & Farmaki, 2021 ; Yu et al, 2021 . (FAC193) Hotels should collaborate with public institutions and other companies from other sectors involved in the tourist destination Crick & Crick, 2020 ; Kash & Darling, 1998 To develop safety experiences (SE) (SE1) Hotels must guarantee distance, health and hygiene safety protocols in the design of experiences with customers Hacker et al, 2020 ; OMS, 2020 WHO, 2019 ; WHO, 2020 (SE2) Government should guarantee hospital capacity and security measures to stop propagation of the virus Bassi & Hwenda, 2020 ; Henning-Smith, 2020 .…”

Section: Methodsmentioning

confidence: 99%

“…Trust is not only generated by compliance with the protocols established by the health authority; it is necessary to create a safe, healthy and quality work environment both for the employee ( Stergiou & Farmaki, 2021 ) and for the tourist ( Yu et al, 2021 ). According to the document “COVID-19 and Transforming Tourism”, United Nations (2020) has referred to the security conditions of tourism companies that need to be put in operation in the new pandemic crisis framework.…”

Section: Introductionmentioning

confidence: 99%

What do urban and rural hotel managers say about the future of hotels after COVID-19? The new meaning of safety experiences

Ramírez

Merodio

Estriégana

2022

Cities

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The pandemic crisis has caused a change in tourism trends that affect the way hotels are managed. In accordance with the United Nations (2020), hotels must guarantee safe experiences for customers by incorporating sustainability measures. Collaboration between health and tourism authorities and the tourism industry is key. To test this proposal among hotels in Spain, 3 online focus groups and 25 personal interviews with 36 urban and 28 rural hotels were held in order to define the indicators. The questionnaire was applied to a sample of 475 urban hotels out of 443 rural hotels. The conclusions were: 1.) While in urban areas the testing protocols, especially for workers, are followed by most hotels, in rural areas hotel managers do not consider it as a priority in daily activity due to the reduced contact they have. 2.) A change in trends in the sustainable management of both rural and urban hotels is justified. 3.) Urban and rural hotels are more likely to incorporate collaborative strategies with tourism and health authorities to reduce the negative impact of COVID-19. According to the estimates of the hotels, the implementation of these measures would help to start the recovery process of the hotel industry.

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Ability and willingness to work during COVID-19 pandemic:Perspectives of front-line hotel employees

Cited by 64 publications

References 15 publications

The good, the bad and the ugly on COVID-19 tourism recovery

The good, the bad and the ugly on COVID-19 tourism recovery

Gender Differences in Work Satisfaction, Work Engagement and Work Efficiency of Employees during the COVID-19 Pandemic: The Case in Slovenia

What do urban and rural hotel managers say about the future of hotels after COVID-19? The new meaning of safety experiences

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