“…Many of the programs which have shown improvements in patient outcomes have required substantial investments in multi-disciplinary staff time which may prove to be unsustainable and infeasible in practices withlimited resources (Naylor, Brooten, & Jones, 1994;Rich, Beckham, & Wittenberg, 1995;Foranow et al, 1997;Hunt et al, 2002). Newer, less cumbersome programs involving nurse or pharmacist management have shown decreases in hospitalizations and improved quality of life (Blue et al, 2001;Krumholz et al, 2002;Varma, McElnay, Hughes, Passmore, & Varma, 1999;West et al, 1997), but withthe exception of one study (Stewart & Horowitz, 2002), there has been no clear improvement in survival.…”