Acquiring knowledge on business processes from stakeholders’ stories

Santoro, Flávia Maria; Borges, Marcos R. S.; Pino, José A.

doi:10.1016/j.aei.2009.07.002

Cited by 48 publications

(36 citation statements)

References 25 publications

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“…F4, in which the used modeling language must be adequate for the intended target group and appropriate for the aim of modeling, has been instantiated for the target group of operative people without conceptual modeling experiences, as is required for the present instantiation of the CoMPArE articulation scheme. The modeling language has been designed to represent concrete work cases, as evidence in existing research (e.g., Kabicher and Rinderle-Ma 2011;Lai et al 2014;Santoro et al 2010) shows that people inexperienced in conceptual modeling are better capable to develop an understanding of the concepts necessary to describe a work process in this way. To make the notation more accessible for inexperienced modelers, it was limited to three elements with generic semantics suitable to model collaborative work processes.…”

Section: Fulfillment Of Required Propertiesmentioning

confidence: 99%

Supporting the Collaborative Construction of a Shared Understanding About Work with a Guided Conceptual Modeling Technique

Oppl

2016

Group Decis Negot

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The existence of a shared understanding about a collaborative work process among all involved actors is one prerequisite for its successful implementation. The development of a shared understanding is facilitated when the actors make explicit their individual views and create externalizations that can be used as subjects of discourse. Instruments supporting externalization and discourse about collaborative work need to provide adequate forms of representation and guide actors in implementing these reflection and alignment processes. Appropriate guidance can facilitate the construction of a shared understanding for actors not accustomed to such processes. This paper introduces a methodology that offers structural and procedural guidance by adopting diagrammatical conceptual modeling techniques. This methodology has been evaluated extensively in a multiple case study. A combination of interaction analysis of the modeling process and ex-post assessment of the actors' perceptions has been used to evaluate the adequacy of the proposed methodology with respect to the pursued objectives. The results confirm that the modeling methodology and the proposed guidance measures appropriately support the process of constructing a shared understanding about collaborative work processes.Keywords Multi-perspective articulation of work · Diagrammatical conceptual modeling of communication and work processes · Domain-expert-driven modeling · Bottom-up organizational development

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Section: Fulfillment Of Required Propertiesmentioning

confidence: 99%

Supporting the Collaborative Construction of a Shared Understanding About Work with a Guided Conceptual Modeling Technique

Oppl

2016

Group Decis Negot

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“…There has been research on process representation [17,34], process knowledge acquisition [37], processes for collaboration [36,4], integration [25,8,23]. In order to identify best processes for product development, Eppinger and his colleagues have developed various DSM (design structure matrix) based analytical models to optimize processes based on sequential and technical relationships among tasks (Epingger et al, 1994; [47].…”

Section: Related Workmentioning

confidence: 98%

Simulation based process design: Modeling and applications

Suzuki¹,

Yahyaei²,

Jin³

et al. 2012

Advanced Engineering Informatics

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“…A more recent research clearly separates informal elicitation work and its formalization [26]. The authors divided process representation in two phases, the fIrst one dedicated to elicit information from domain experts and the second phase sup porting transformation by technology experts.…”

Section: Related Workmentioning

confidence: 99%

Humanistic approach to the representation of business processes

Simões

Antunes

Pino

2012

Proceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design (CSCWD)

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This paper describes a collaborative tool supporting humanistic business process modeling. The tool adopts group sto rytelling and design storyboards in order to ease knowledge ex ternalization and representation. This humanistic approach diverges from the existing approaches requiring strict process formalization and emphasizing technical details, which constraint the modeling tasks to technology experts. The paper presents the fundamental theoretical concepts underlying the humanistic ap proach and illustrates how they have been implemented in the tool.

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Acquiring knowledge on business processes from stakeholders’ stories

Cited by 48 publications

References 25 publications

Supporting the Collaborative Construction of a Shared Understanding About Work with a Guided Conceptual Modeling Technique

Supporting the Collaborative Construction of a Shared Understanding About Work with a Guided Conceptual Modeling Technique

Simulation based process design: Modeling and applications

Humanistic approach to the representation of business processes

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