Actual and Expected Competencies in the Meetings Industry Sector during the Post-COVID-19 Era: The Case Studies Poland, Ireland, and Hungary

Abstract

The main purpose of the article is to identify the key competencies of the management staff and employees of meetings industry enterprises during the COVID-19 pandemic, which made it possible to secure the functioning of these entities during the crisis. The results of this survey, conducted in 2020 and 2021 among employees of this industry in three countries—Poland, Ireland, and Hungary, are the basis for a discussion on the competency profiles and competency gaps of employees in the meetings industry. Further research in this area of MICE competencies and the preparation of recommendation packages are necessary in order to prepare the industries for future possible crises based on the knowledge gained during the COVID-19 pandemic.