Adapting Product-Service System Methods for the Digital Era: Requirements for Smart PSS Engineering

Hagen, Simon; Kammler, Friedemann; Thomas, Oliver

doi:10.1007/978-3-319-77556-2_6

Cited by 15 publications

(13 citation statements)

References 26 publications

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“…One way of achieving this could be to advance and extend modeling methods for business networks like e3value or REA (Schuster and Motal 2009). At the same time, current service engineering methods hardly consider inter-organizational collaboration, further research is also needed to advance them accordingly (Beverungen et al 2018;Hagen et al 2018;Dreyer et al 2019).…”

Section: Discussionmentioning

confidence: 99%

It Takes More than Two to Tango: Identifying Roles and Patterns in Multi-Actor Smart Service Innovation

Anke

Pöppelbuß

Alt

2020

Schmalenbach Bus Rev

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Smart service systems enable innovative value propositions based on smart products and data-driven value creation. Grounded in service-dominant logic as our theoretical lens, we argue that smart service innovation takes place in ecosystems of collaborating actors, as a single actor does not possess all required resources and competencies. We empirically explore smart service innovation using an interview study of 14 experts who were involved in real-world smart service systems engineering projects. As a result, we conceptualize 17 roles that describe the resources and competencies required for smart service innovation at an abstract level. Through the analysis of actor-role constellations in our sample of projects, we further identify four patterns that exhibit different strategic approaches to smart service innovation. Our results advance the theoretical understanding of smart service systems through an empirically grounded systematization of roles, which reflect the resources and competencies required for smart service innovation. With this study, we shed light on the multi-actor and inter-organizational settings of service innovation processes, which have been under-researched so far. Our insights are further helpful for practitioners, who participate in the smart service innovation and who need to analyze their strategic position in service ecosystems.

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Section: Discussionmentioning

confidence: 99%

It Takes More than Two to Tango: Identifying Roles and Patterns in Multi-Actor Smart Service Innovation

Anke

Pöppelbuß

Alt

2020

Schmalenbach Bus Rev

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“…SSSE extends the scope of service engineering [19] beyond methods for developing singular value propositions, towards the design of integrated products, services and information technology [20]. Even though the pool of methods for the development of classical product-service systems is extensive and includes a wide range of perspectives [21,22,23], there is a lack of approaches that focus on the orchestration of multiple components with AI capabilities across different providers and on the integration of process models from the areas of software development and data science [9]. This is particularly important within data ecosystems.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Integrating Data and Service Lifecycle for Smart Service Systems Engineering: Compilation of a Lifecycle Model for the Data Ecosystem of Smart Living

Kortum¹,

Rebstadt²,

Hagen³

et al. 2022

Proceedings of the Annual Hawaii International Conference on System Sciences

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In smart service systems engineering, where actors rely on the mutual exchange of data to create complex and holistic solutions, integration is crucial. Nevertheless, the management of data as a driving resource still lacks organizational structure. There is no holistic lifecycle approach that integrates data and service lifecycle and adopts a cross-actor perspective. Especially in data ecosystems, where sovereign actors depend on the mutual exchange of data to create complex, but transparent service systems, an integration is of crucial importance. This particularly applies to the smart living domain, where different industries, products and services interact in a complex environment. In this paper we address this shortcoming by proposing an integrated model that covers the different relevant lifecycles based on a systematic literature review and supplement it by concrete domain requirements from the smart living ecosystem obtained through semi-structured expert interviews.

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“…The engineering of smart service systems has been discussed under several terms, including service engineering [19], service systems engineering [20,21], digital innovation [6,22], design of informatics-based services [23], and PSS engineering [24]. Several process models have been suggested to guide the corresponding service engineering processes [e.g., 8,21,25].…”

Section: Inter-organizational Collaboration and Stakeholder Integratimentioning

confidence: 99%

“…Generally, these models and methods do not discuss the inter-organizational setup of SSSE projects in much detail. Similarly, Hagen et al [24] identify a lack of appropriate methods to support the collaborative work of a growing number of stakeholders. Beverungen et al [21] point to the potential of integrating external resources from customers, suppliers and other stakeholders as part of their basic mechanisms of recombinant innovation.…”

Section: Inter-organizational Collaboration and Stakeholder Integratimentioning

confidence: 99%

Joining Forces: Understanding Organizational Roles in Inter-organizational Smart Service Systems Engineering

Anke¹,

Pöppelbuß²,

Alt³

2020

WI2020 Zentrale Tracks

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The combination of technologies like the Internet of Things, big data analytics, and cloud computing allow service systems to become "smart". To design and operate smart service systems, a multitude of skills, knowledge, services, and components are required. These are unlikely to be found within a single organization, and, hence, inter-organizational projects are formed for smart service systems engineering. In our study, we explored the interorganizational setups of 14 projects by interviewing experts who were involved in smart service systems engineering. Our analysis resulted in a conceptualization of 13 roles that we further clustered into three main groups. With this systematization of roles, we contribute to academia by advancing our understanding of the inter-organizational dimension of smart service systems engineering. Our insights are helpful for practitioners in setting up and managing interorganizational projects for their digital service innovation initiatives.

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Adapting Product-Service System Methods for the Digital Era: Requirements for Smart PSS Engineering

Cited by 15 publications

References 26 publications

It Takes More than Two to Tango: Identifying Roles and Patterns in Multi-Actor Smart Service Innovation

It Takes More than Two to Tango: Identifying Roles and Patterns in Multi-Actor Smart Service Innovation

Integrating Data and Service Lifecycle for Smart Service Systems Engineering: Compilation of a Lifecycle Model for the Data Ecosystem of Smart Living

Joining Forces: Understanding Organizational Roles in Inter-organizational Smart Service Systems Engineering

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