Address Practice As Social Action: European Perspectives

doi:10.1057/9781137529923

Cited by 12 publications

References 39 publications

(51 reference statements)

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Globalizing politeness?

Hultgren¹

2019

Pragmatics &Amp; Beyond New Series

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Call centres are a prototypical example of how service encounters over the years have come to be increasingly "mediated". At the inception of "service encounters" as a field of inquiry more than forty years ago, a service encounter was defined as "an instance of face-to-face interaction between a server who is 'officially posted' in some service area and a customer who is present in that service area, that interaction being oriented to the satisfaction of the customer's presumed desire for some service and the server's obligation to provide that service" (Merritt 1976:321). While call centre service encounters are still "oriented to the satisfaction of the customer's presumed desire for some service and the server's obligation to provide that service", they are not "face-to-face" but mediated. They have been described as a work environment in which the main business is mediated by computer and telephonebased technologies that enable the efficient distribution of incoming calls (or allocation of outgoing calls) to available staff, and permit customer-employee interaction to occur simultaneously with the use of display screen equipment and the instant access to, and inputting of, information (Holman 2003:124).

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Globalizing politeness?

Hultgren¹

2019

Pragmatics &Amp; Beyond New Series

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Address practices in academic interactions in a pluricentric language

Formentelli¹,

Hajek²

2022

PRAG

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Following the recent development of address research in pluricentric languages (Clyne et al. 2006), the present study describes address practices in English-speaking academic settings and pursues two main objectives: (a) to provide a profile of address patterns in academic interactions in Australian English; and (b) to compare address practices in higher education across the three dominant varieties of English, namely American English, Australian English, and British English. The data on Australian English are drawn from 235 questionnaires completed by students, who reported on the address strategies adopted by students and teaching staff in classroom interactions in an Australian university. Data on American and British academic settings were retrieved from the research literature on the topic. The findings show a high degree of informality and familiarity in student-teacher relations in Australia, where reciprocal first names are the default pattern of address at all levels. By contrast, in American academia the hierarchical organization of roles and the different professional positions are foregrounded and reinforced through an asymmetrical use of titles, honorifics and first names. Finally, the British university setting displays a non-reciprocal usage of first names and titles between lecturer and students, which gradually evolves into a more generalised reciprocal use of first names, usually after extended contact and collaboration. We argue that the distinctive patterns of address observed in the three varieties of English reflect diverse social and cultural values systems at work in different speech communities.

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Nominal address strategies in Cameroon French

Farenkia¹

2019

Topics in Address Research

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Address Practice As Social Action: European Perspectives

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Cited by 12 publications

References 39 publications

Globalizing politeness?

Globalizing politeness?

Address practices in academic interactions in a pluricentric language

Nominal address strategies in Cameroon French

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