“…Various international studies have described a range of negative emotions and cognitions experienced by service users during the MHT process including anxiety, dissatisfaction, distress, confusion and powerlessness (Ferencz, 2003;Carney, 2010;Carney & Tait, 2011;Thom & Nakarada-Kordic, 2014). Additionally, service users have expressed concerns in relation to the adversarial nature of MHTs, and in particular have reported feeling intimidated and disempowered by the legalistic debate style employed and by the use of medical and legal terminology (Dolan et al 1999;Ferencz & McGuire, 2000;Swain, 2000;Ferencz, 2003;Perkins, 2003a;Topp et al 2008;Carney, 2010;O'Donoghue et al 2010;Carney & Tait, 2011;Thom & Nakarada-Kordic, 2014). The physical environment where MHTs have been conducted have been likened to 'court rooms', further exacerbating these negative aspects (Ferencz & McGuire, 2000).…”