Advanced PLS-SEM models for bank customer relationship management using survey data

Damberg, Svenja

doi:10.1016/j.dib.2023.109187

Cited by 9 publications

(4 citation statements)

References 11 publications

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“…Furthermore, the banking sector traditionally uses online surveys to collect its customers' perceptions about its themes with a view to developing scientific knowledge in the area, as seen in studies by [49][50][51]. Similarly, the Likert scale is used in addition to questionnaires aimed at customers and bank employees with the intention of better collecting and analyzing data related to their opinions [52][53][54][55].…”

Section: Methodsmentioning

confidence: 99%

Evaluation of the Benefits Generated by Sustainability 4.0: A Study of the Perception of Banking Sector Customers

Filgueiras,

Melo,

Guimaraes Junior

et al. 2024

Sustainability

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This paper aims to evaluate customer perceptions regarding the benefits generated by sustainability 4.0 in the banking sector through a survey. A structured questionnaire was developed with 55 factors divided into economic, social, and environmental dimensions. A total of 90 questionnaires were collected. Descriptive statistics and Kendall’s coefficient of agreement were used with the intention of measuring the degree of agreement or disagreement between bank customers’ responses. The results indicated a positive perception of customers regarding the relationship between sustainable practices and economic, social, and environmental aspects, with a relatively high agreement. The best-rated benefits were related to economic and environmental aspects, such as reducing service time and efficient use of digital resources. However, there was a diversity of opinions regarding social aspects, with some issues receiving lower ratings, especially related to the permanence of employees and the autonomy of elderly customers. This suggests concerns about the impact of technology on maintaining banking jobs and the accessibility of financial services for specific groups, such as the elderly. It is concluded that by focusing on customer perception, the study offers a holistic view of the implications of sustainability 4.0, going beyond traditional analyses focused on organizations.

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Section: Methodsmentioning

confidence: 99%

Evaluation of the Benefits Generated by Sustainability 4.0: A Study of the Perception of Banking Sector Customers

Filgueiras,

Melo,

Guimaraes Junior

et al. 2024

Sustainability

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“…However, I realize that our presence during class time is important to grow our discipline". Of course, this is considered reasonable, because teachers try to give the best for their students, for themselves, and for the future hopes of the Indonesian people (Damberg, 2023;Iqbal et al, 2023;Soehardi et al, 2020).…”

Section: Student Attendancementioning

confidence: 99%

The Role of Mediation of Work Motivation in Determining Working Readiness of Vocational School Students

Galih Rakasiwi,

Sukardi,

Indra

et al. 2023

Mimb. Ilmu

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The competency of vocational high school students is still said to be lacking in work readiness. This is caused by a lack of encouragement for oneself, family, school facilities, school environment, etc. This research aims to analyze the mediating role of work motivation in determining vocational school students' work readiness. This research uses an ex-post facto quantitative approach with the path analysis method. Research subjects in 3 vocational schools in machining engineering expertise in class XII with a total sample of 193 people. Data collection uses questionnaires, interviews, and documentation. Hypothesis testing in this study used SmartPLS 3 software. The findings show that work competency and industrial work practice experience can influence work motivation. Work motivation can directly influence students' work readiness. Indirectly, work competency affects work motivation through work readiness. Indirectly, industrial work practice experience affects work motivation through work readiness. It was concluded that work motivation plays a role in determining vocational school students' work readiness, especially in class XII machining engineering, followed by work competency and industrial work practice experience. So it is recommended to the vocational school community always to be motivated so that students are ready to work, have sufficient competence and experience, and always pay attention to the 3 things researchers discovered and discussed because vocational schools aim to work, continue, and become self-employed.

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“…Customers will, of course, feel more at ease and tranquil during transaction activities. It will also affect the growth of the BMT's client base (Alalwan et al, 2017); (Damberg, 2023).…”

Section: Introductionmentioning

confidence: 99%

Service Quality Development Strategy for Customers of Baitul Maal Wat Tamwil (BMT) Sahara Tulungagung

Albanjari,

Syakarna

2023

EKSYAR

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BMT Sahara is an Islamic financial institution whose operational target focuses on the small and medium enterprises (SMEs) sector. To increase BMT's market share, it is necessary to analyse what factors influence people's interest in becoming customers at BMT. One of the factors is the quality of service BMT Sahara provides to its customers. Good service must be accompanied by a qualified strategy to support the success of a BMT and maintain its image in the broader community. So the quality of service for customers needs to be improved. This is very important considering the very large role of customers in contributing revenue directly or indirectly to continue supporting BMT Sahara's existence.

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Advanced PLS-SEM models for bank customer relationship management using survey data

Cited by 9 publications

References 11 publications

Evaluation of the Benefits Generated by Sustainability 4.0: A Study of the Perception of Banking Sector Customers

Evaluation of the Benefits Generated by Sustainability 4.0: A Study of the Perception of Banking Sector Customers

The Role of Mediation of Work Motivation in Determining Working Readiness of Vocational School Students

Service Quality Development Strategy for Customers of Baitul Maal Wat Tamwil (BMT) Sahara Tulungagung

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