Affordability of private tertiary education: a Malaysian study

Benjamin, Samuel Jebaraj; Marathamuthu, M. Srikamaladevi; Muthaiyah, Saravanan; Raman, Murali

doi:10.1108/03068291111112068

Cited by 11 publications

(5 citation statements)

References 34 publications

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“…The education sector had faced various challenges, and without full government support or funding, these higher learning institutions would need to strategise on their approach in handling sudden changes. There are limited average household income earners that can afford private higher learning education, thus making it important for the business to capture the market effectively (Benjamin et al, 2011). Past studies had stated that organisations that are quick to respond to these sudden changes in the surrounding area are likelier to have continuity and are able to survive (Linnenluecke and Griffiths, 2010).…”

Section: Discussionmentioning

confidence: 99%

Assessing the mediating effect of leadership capabilities on the relationship between organisational resilience and organisational performance

Zahari

Mohamed

Said

et al. 2021

IJSE

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PurposeThe COVID-19 pandemic had brought drastic economic, social and technological changes in society. The drastic changes and uncertainty in the environment had forced various industries to evolve effectively to cope with the unexpected change and subsequently bounce back to regain business success. For instance, private higher learning institutions face steep challenges due to the shortfall of organisational capabilities. The study aims to examine the role of leadership capabilities and organisational resilience in regaining organisational success among higher private learning institutions in Malaysia.Design/methodology/approachAccording to the dynamic capabilities theory, organisational resilience and leadership capabilities are among the highest order of indicators for organisational success. Subsequently, this study examines the mediating role of leadership capabilities on the relationship between organisational resilience on organisational performance. The dynamic capabilities-based framework was tested using the structural equation modelling technique with the use of partial least squares approach. Data were analysed using 120 responses.FindingsBased on the 120-questionnaire survey received, this study found that organisational resilience and leadership capabilities contribute significantly to the performance of private higher learning institutions. In addition, this study found strong support for the mediating role of leadership capabilities to promote performance. The findings have both theoretical and practical implications for post-disaster organisation resilience development.Research limitations/implicationsThe work focuses on values that would have an impact towards organisational performance, which is an important factor of survival in an unpredictable environment. The findings are limited by the indicated constraints used in this study.Practical implicationsOrganisational survival techniques would provide managers, owners and leaders effective techniques that can be implemented to extend and improve the organisation's life cycle. The focus on organisational resilience and leadership factors would greatly improve the overall sustainability and performance of the organisation.Originality/valueThe study contributed by showing the importance, use and interaction needed from organisational resilience and leadership capabilities for them to survive when there is a sudden change in the environment. The timing and uniqueness of the data during the pandemic illustrates how organisations can survive with high levels of weightage towards resilience and leadership. This research is different from other studies as it had examined the impact of values and resilience and leadership in organisations.

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Section: Discussionmentioning

confidence: 99%

Assessing the mediating effect of leadership capabilities on the relationship between organisational resilience and organisational performance

Zahari

Mohamed

Said

et al. 2021

IJSE

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“…However, limited studies have looked at price value, especially in the Malaysian context. For example, Benjamin et al (2011) examined fees which are linked to issues related to affordability for the lower and middle-income group, with regards to studying at Malaysian private universities. However, the link between fees and perceived service quality remains unclear.…”

Section: Literature Reviewmentioning

confidence: 99%

The antecedents of university loyalty: a study of postgraduate students in Malaysia

Mutum

Hussein

Ghazali

2023

IJEM

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PurposeThis study investigates the antecedents of student loyalty towards universities. This study offers new insights into postgraduate loyalty in the context of the Malaysian higher education industry.Design/methodology/approachPartial least squares structural equation modelling is used to analyse data obtained from a survey of 231 postgraduate students in Malaysia.FindingsThe findings indicate that there is a significant relationship between price value and both student satisfaction and student loyalty. There are also strong relationships between learning environment and student satisfaction and between student satisfaction and student loyalty. While university prestige showed a significant relationship with student satisfaction, it is not related to student loyalty. Another important finding is that price value has a strong and direct relationship with both student satisfaction and student loyalty.Originality/valueThis study presents an updated empirical model of student loyalty. Contrary to previous studies, the results indicate that service quality is not related to student satisfaction. However, it is found to influence student loyalty towards the University. The results also indicate the important mediating effect of student satisfaction. This is the first study to look specifically at student satisfaction and loyalty of postgraduate students in Malaysia.

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“…A total of 20,000 to 30,000 students enrolls themselves into public universities in every intake yearly (Ministry of Higher Education, Malaysia, 2020). On the other hand, the scenario is different particularly among private universities where only local students who could afford to pay the tuition fees will join the private universities in Malaysia where the fees can be at least 100% higher compared to public universities (Balan, 2021) (Mustafa, 2017) (Jebaraj Jebaraj Benjamin et al, 2011).…”

Section: Introductionmentioning

confidence: 99%

Student satisfaction on lecturers’ effectiveness, efficiency and productivity: Malaysian education landscape during the COVID-19 pandemic

Selvanathan

Velloo

Varughese

et al. 2022

Teaching Public Administration

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The COVID-19 pandemic has engulfed the whole planet, including the education sector in Malaysia. As a result, the quality of lecturers’ work is critical in maintaining the number of students in a university, particularly during a pandemic. Lecturers are put through their paces as they move from traditional to e-learning, learning new ways to teach classes, navigating technology, using new skills, and utilising their own knowledge. This study analysed responses of 892 local students from various officially registered public higher learning institutions throughout Malaysia. Convenient sampling method was used to gather responses through online google forms from the above respondents. The outcomes of this study provided some insight on how Malaysian higher education institutions might redeem themselves by offering better service to the society, particularly during the Covid-19 pandemic.

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Affordability of private tertiary education: a Malaysian study

Cited by 11 publications

References 34 publications

Assessing the mediating effect of leadership capabilities on the relationship between organisational resilience and organisational performance

Assessing the mediating effect of leadership capabilities on the relationship between organisational resilience and organisational performance

The antecedents of university loyalty: a study of postgraduate students in Malaysia

Student satisfaction on lecturers’ effectiveness, efficiency and productivity: Malaysian education landscape during the COVID-19 pandemic

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