2024
DOI: 10.6007/ijarbss/v14-i1/20519
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Agent-mediated Knowledge Recovery: The Case of Turnover-induced Knowledge Loss in a Knowledge-intensive Institution

Shahrinaz Ismail,
Siti Haryani Shaikh Ali

Abstract: The retention of tacit knowledge within organizations, particularly during employee transitions, poses a significant challenge in business settings. This problem is often exacerbated by the underutilization of technology to structure and retain this knowledge. To address this issue, this study proposes an agent-mediated model for knowledge recovery aimed at minimizing knowledge loss by identifying essential information in knowledge repositories and transforming unstructured data into structured format. This st… Show more

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