Agile IT Service Management Frameworks and Standards: A Review

Mora, Manuel; Marx-Gómez, Jorge; Wang, F.; Díaz, Oswaldo

doi:10.1007/978-3-030-70873-3_66

Cited by 5 publications

(1 citation statement)

References 17 publications

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“…More recently, the adoption of agile practices into existing or new frameworks has gained much attention (Conboy & Carroll, 2019;Mora et al, 2021;Theobald et al, 2019). Another perspective on management standards focuses on Information System (IS) certifications that attest to the fulfillment of requirements defined by an IS-related MS or best practice framework through an organization or individual (Danylak et al, 2022).…”

Section: Related Workmentioning

confidence: 99%

A systematic mapping study of standards and frameworks for information management in the digital era

Auth,

Jokisch

2023

OJAKM

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The close links of Information Management (IM) and Information Technology (IT) create an evolving environment of tasks and processes. Management standards are normative descriptions of an agreed-upon set of management tasks and suggested ways of task execution. Certain standards like ITIL and COBIT (both used as a brand only by the owners, Axelos and ISACA respectively) have been popular for a long time in sub-areas of IM including IT governance, IT service management, or IT project management. Driven by digitalization, the number and update frequency of IM-related standards have significantly increased recently, making standard selection and implementation more difficult. This study presents a systematic mapping of the current state of IM standardization with respect to standardization bodies, types of standards, and certifications. Visual maps provide an overview of the IM standard landscape and reveal relevant topics and other categories. The article identifies the most relevant standardization bodies, standard types, and topics of the IM domain based on a full set of 109 IM standards. As a mapping outcome, the correlations of standardization bodies versus standard types, and of the topics versus IM task areas are clearly arranged in diagrams.

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