Airport facilities management alliances: Problems of competition and complexity

Hoxha²,

2021

Purpose While facilities management (FM) in Kosovo is a constantly growing discipline, the studies so far in Kosovo have been scarce and too general. The purpose of the paper is to discuss the current situation of FM in Kosovo, identify challenges and recommend new future development directions of the sector with regard to capabilities of facility managers, integration of technology in FM and FM standardization.Design/methodology/approach The present study uses qualitative method by using semi-structured interviews with purposive sample of 20 FM professionals with experience of more than 15 years that cover public, private sector and international organizations.Findings The present study finds that FM in Kosovo is in its infancy stage, and it is mainly perceived as maintenance and cleaning with the low level of outsourcing. Generally, it was agreed that FM industry in Kosovo faces several challenges such as lack of budget, resources and staff; inappropriate FM planning; absence of uniform KPIs and low sensitivity of FM to sustainability. The study finally finds that FM in Kosovo can be enhanced only through integration of novel technologies, development of adaptive capability of facility managers and adequate FM standardization.Research limitations/implications The present study helps researchers and practitioners to understand the current situation of FM in Kosovo in terms of planning, outsourcing and primary purpose of FM in Kosovo. The study also provides an overview of challenges of FM in Kosovo, which can be used by researchers and practitioners to identify future development directions for the sector and profession.Originality/value The study contributes to the current knowledge about the state of development of FM in transitional countries such as Kosovo. The findings will identify future development areas of FM in Kosovo especially with regard to capability and skills of FM professionals and integration of technology in FM, which can be used by other countries facing the same perceptional and developmental challenges in FM.

Section: Literature Reviewmentioning

confidence: 99%

Current situation, challenges and future development directions of facilities management in Kosovo

Hoxha²,

2021

New Trends in Sustainable Business and Consumption

“…(Aguirre, Mateu and Pantoja, 2019) and (Rolim, Bettini and Oliveira, 2016) consider that passenger traffic growth is the aftermath of privatization. Privatization has impacted the market structure and airport operational models, transforming the business into a proactive, adaptable and marketing-driven one (Jarach, 2001), interested in prioritizing capacity, boosting profit and helping low-cost carrier expansion (Pitt, van Werven and Price, 2011), regional economic and social development.…”

Section: Introductionmentioning

confidence: 99%

Success Factors of Airport Management Groups

Zaharia¹,

Pietreanu²,

Cimpoesu³

2022

In an era of hyper-competition, airports serve various demands and play a critical role in enhancing regional and global economic growth. But hastening economic development is the final result of the way airport management consortiums have evolved over the last quarter of a century, increasing traffic, developing market-oriented solutions and outlining responsible business commitment. Airport groups have evolved in parallel with airline multi-brand groups, allowing together the development of new destinations, impacting capacity and optimizing traffic layout. The accelerated manner in which global airport groups have progressed since the beginnings of airport privatization is analyzed by the authors and performance metrics showing business development, improved services and enhancement in international competitiveness are researched. Also, the quality of airport administration is reviewed through the strategies, objectives, activities and results. Commencing by analyzing airport companies' proficiency, financial and nonfinancial indicators, the authors determine if there is a connection between market experience and performance and show how the global groups have established their positions as leading consortiums, adapting to the business environment.After studying the visions of airport investors/operators that are setting standards worldwide, concentrating their efforts on economic, social and environmental priorities, the paper addresses the strategies and programs that influence airport development and boost regional economic activity. The authors' exploratory analysis ultimately materializes in a risk assessment associated to current influences of airport groups and indicates that further challenges for global airport groups mean focusing their efforts in electing the best strategies and policies for improving efficiency through responsible business.

New Trends in Sustainable Business and Consumption

“…Jarach (2001) indicated that the airport business proved proactive, capable of serving various demands and showing a marketing-driven approach. Pitt, van Werven and Price (2011) showed that in order to be a major player, airports need to focus on capacity, the development of low-cost carriers and privatization. Outlining the importance of airline-airport relationship, the airports become rivals in their will to attract air carriers which can drive business development .…”

Section: Introductionmentioning

confidence: 99%

Globalization of Airport Management Groups

Zaharia¹,

Pietreanu²,

Pavel³

et al. 2021

The Airports have a significant role in boosting the economic activity of one region. Thus, the quality of airport policies, infrastructure, facilities, multi-modal link development or quality assurance and customer satisfaction are reflected in key performance/economic indicators. In this regard, the consortiums responsible for airport competitive management that have evolved progressively for the last 30 years, but especially since 2010, show sustainable business involvement and support local economies. In order to provide a thorough examination of the leading airport investors, an analysis on their evolution, specificity and major contributions is performed, highlighting their commitment on the social, economic and environmental priorities.The paper presents the ownership, organization, innovative strategies and programs, investments and global activities of airport management companies, impacting the development of airports. The authors study not simple financial investors, but managing groups showing responsible business commitment. However, financial results support the analysis and reflect the development of global airport operators indicating their strengths and weaknesses, but also highlighting the threat of economic/sanitary crisis. By collecting data from multiple airport organizations or groups, but also from academic sources, the authors analyze the opportunities offered by airport top investors, taking a look in their business philosophy for cultivating innovative market oriented solutions or brand development strategies. This way, the realities and perspectives of modern airport management are reflected.