Allocative efficiency and QM factors covariate in Serbian industry

Spasojević-Brkić, Vesna; Pokrajac, Slobodan; Dondur, Nikola; Josipović, Sonja

doi:10.5937/jaes10-2517

Cited by 2 publications

(2 citation statements)

References 9 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…indicators [14].The system for measuring quality indicators for offered services in automotive service stations, represents a set of metric information, from the aspect of customer perspective, used to quantify service effectiveness and efficiency. In order to properly define this system, it was necessary to pay special attention to indicator validity, objectiveness, reliability and accuracy.The methodological procedure for validity determination was validation by knowledge [15].…”

Section: Research Resultsmentioning

confidence: 99%

Automotive maintenance quality of service influencing factors

Velimirović¹,

Duboka

Damnjanović

2016

Teh. vjesn.

View full text Add to dashboard Cite

Original scientific paper Large majority of manufacturers, and among them car manufacturers are the most typical example, recognize more and more the importance of after-sales activities, implementing them into the company core business offer. Automotive maintenance is one of them. The reasons are manifold and to achieve them they need to primarily ensure the high quality of those services.This was the basic reason for initiating the research presented in this work, whose main objective was to define quality factors for assessment of after-sales services in automotive business activities. The paper presents the procedure and the accomplished results of the research. Nine quality factors have been defined and their significance was determined. It is believed that these results could facilitate automotive service station management, since it would primarily analyze and improve those segments that were assessed by users as the most significant. Keywords: after-sales services; automotive maintenance; quality factors; quality of service Utjecajni faktori uporabne kvalitete održavanja vozilaIzvorni znanstveni članak Mnogi proizvođači danas, a među njima proizvođači automobila kao tipičan primjer, uviđaju značaj postprodajnih usluga i implementiraju ih u svoju osnovnu ponudu. Održavanje vozila je primjer ovih usluga. Razlozi su višestruki, a da bi se oni postigli potrebno je da se prvenstveno osigura njihova visoka kvaliteta. Upravo iz tog razloga je pokrenuto istraživanje prikazano u ovom radu čiji je osnovni cilj bio da se utvrde faktori kvalitete postprodajnih usluga u automobilskoj industriji. U radu je prikazan postupak i rezultati istraživanja, imenovano je devet faktora kvalitete i utvrđena je njihova značajnost. Smatra se da bi ovi rezultati mogli olakšati upravljanje kvalitetom usluga u autoservisima, jer bi rukovodstvo prvenstveno analiziralo i unapređivalo one segmente koje su korisnici procijenili kao najznačajnije.

show abstract

Section: Research Resultsmentioning

confidence: 99%

Automotive maintenance quality of service influencing factors

Velimirović¹,

Duboka

Damnjanović

2016

Teh. vjesn.

View full text Add to dashboard Cite

show abstract

“…The sectors of industry became more concentrated while the regions became less specialized in Romania (Goschin et al, 2009) [07]. In Serbia, there is a concentration of fi rms in the higher-performing sectors of the economy (Lijesen, 2004;Dondur et al, 2011;Spasojević-Brkić et al, 2012) [16,03,27]. The purpose of the study is to determine the trend of spatial concentration in the manufacturing industry in Russia during the period of 2005-2015.…”

Section: Introductionmentioning

confidence: 99%

Spatial concentration of the manufacturing industry: Evidence from Russia

Maslikhina¹

2017

Istrazivanja I Projektovanja Za Privredu

View full text Add to dashboard Cite

show abstract

Allocative efficiency and QM factors covariate in Serbian industry

Cited by 2 publications

References 9 publications

Automotive maintenance quality of service influencing factors

Automotive maintenance quality of service influencing factors

Spatial concentration of the manufacturing industry: Evidence from Russia

Contact Info

Product

Resources

About