Amazon vs. My Brother: How Users of Shared Smart Speakers Perceive and Cope with Privacy Risks

Huang, Yue; Obada-Obieh, Borke; Beznosov, Konstantin

doi:10.1145/3313831.3376529

Cited by 69 publications

(86 citation statements)

References 27 publications

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“…• We explore privacy perceptions and concerns of a range of users of IPAs, including visitors, in shared spaces. Our findings confirm existing research [1,30,37] in terms of concerns and system understanding as well as show that the differences between account owners, resident owners, and visitors are minimal. • We provide insights into unwritten social expectations around IPA interactions of in-house users and visitors and discuss how they function as a privacy boundary.…”

Section: Contributionssupporting

confidence: 90%

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Owning and Sharing

Meng

Keküllüoğlu

Vaniea

2021

Proc. ACM Hum.-Comput. Interact.

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Intelligent personal assistants (IPA), such as Amazon Alexa and Google Assistant, are becoming increasingly present in multi-user households leading to questions about privacy and consent, particularly for those who do not directly own the device they interact with. When these devices are placed in shared spaces, every visitor and cohabitant becomes an indirect user, potentially leading to discomfort, misuse of services, or unintentional sharing of personal data. To better understand how owners and visitors perceive IPAs, we interviewed 10 in-house users (account owners and cohabitants) and 9 visitors from a student and young professionals sample who have interacted with such devices on various occasions. We find that cohabitants in shared households with regular IPA interactions see themselves as owners of the device, although not having the same controls as the account owner. Further, we determine the existence of a smart speaker etiquette which doubles as trust-based boundary management. Both in-house users and visitors demonstrate similar attitudes and concerns around data use, constant monitoring by the device, and the lack of transparency around device operations. We discuss interviewees' system understanding, concerns, and protection strategies and make recommendation to avoid tensions around shared devices.CCS Concepts: • Security and privacy → Privacy protections; Social aspects of security and privacy; • Human-centered computing → Empirical studies in ubiquitous and mobile computing.

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Section: Contributionssupporting

confidence: 90%

“…Previous research has focused on smart home device adoption, personification and privacy perceptions [1,30,37,40,41,58,70]. Researchers have also explored the potential future design space of voice controlled interfaces [54] as well as health applications [9] and anxiety control [63].…”

Section: Related Workmentioning

confidence: 99%

Owning and Sharing

Meng

Keküllüoğlu

Vaniea

2021

Proc. ACM Hum.-Comput. Interact.

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“…Social media: [48]; Smart device: [49]; General: [50] [P]articipants' concerns about the speaker tended to intensify if they saw negative news [related to the device]. [49] Technological improvements Social media: [46]; Software system: [51]- [53] "The [privacy warning] icons help me gauge which permissions are influencing each risk level, and that helps me manage which permissions to accept or reject." [51] Relentless & sensational reporting…”

Section: Reputational Challengesmentioning

confidence: 99%

“…For example, users' trust in and privacy concerns of a platform can differ significantly after an accidental data breach on the platform [48]. People's privacy concerns will intensify when they encounter negative news about device manufacturers, related either to data use or to device performance [49]. Moreover, company-level events can impact disclosure behavior via technological improvements.…”

Section: Finding Ii: Time As Timing -Occurrence Of Personal and Extermentioning

confidence: 99%

“…First, we abstracted the mechanisms (in italics in Findings) of how time affects privacy decision making mostly from qualitative papers in our review. Although the reviewed papers consist of a mixed set of qualitative and quantitative studies, the conceptual (e.g., see [53]) or descriptive studies based on interviews (e.g., see [49]) are more explanatory and provide richer theoretical grounds. Hence the mechanisms identified, and the significance of their effects will need empirical examination.…”

Section: Practical Implicationsmentioning

confidence: 99%

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Review of Research on Privacy Decision Making from a Time Perspective

Jiang¹,

Järvenpää²

2021

Proceedings of the Annual Hawaii International Conference on System Sciences

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Managing privacy is a process in which people continuously negotiate the boundaries of their personal space. Time is embedded in and influences this continuous negotiation. Digital technologies increasingly incorporate temporal elements, such as allowing users to define the expiration date of social network postings. Yet, researchers have not systematically examined the effects of temporal elements in privacy decision making. In this paper, we review how existing information privacy research has related to time in terms of three dimensions: duration, timing, and past, present, and future modalities. Our findings suggest that 1) duration has a negative influence on information disclosure; 2) timing, in the form of personal and external events, influences how people make privacy decisions; and 3) sensemaking that involves prior experience and planning for the future affect privacy decisions. We discuss how privacy decision making frameworks need to be adjusted to account for a time perspective. Information privacy is defined as individuals' ability to control data about themselves [3]. Scholarly work has examined the relationship between privacy concerns and other constructs, and developed the Antecedent-Privacy Concern-Outcome (APCO) model

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Privacy in smart speakers: A systematic literature review

Maccario

Naldi

2022

Security and Privacy

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Parallel to the increasing use of smart speakers (aka virtual assistants), privacy concerns emerge. In this article, we provide a systematic review of the literature on privacy issues in smart speakers. Both Scopus and Web of Science databases are examined, as well as the preprint repository arXiv, to take into account the most recent contributions. That literature exhibits a continuously growing trend in the last 4 years, with the USA being the single largest contributor to the field.The topics debated in the literature concern the perception of privacy issues, their contribution to adoption choices, the identification of vulnerabilities, the proposal of possible countermeasures, and (last and least) the analysis of the legal cases that are arising.

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Amazon vs. My Brother: How Users of Shared Smart Speakers Perceive and Cope with Privacy Risks

Cited by 69 publications

References 27 publications

Owning and Sharing

Owning and Sharing

Review of Research on Privacy Decision Making from a Time Perspective

Privacy in smart speakers: A systematic literature review

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