An Acceptance Model of Using Mobile-Government Services (AMGS)

Abstract

In recent years, the telecommunications sector is no longer limited to traditional communications, but has become the backbone for the use of data, content and digital applications by individuals, governments and companies to ensure the continuation of economic and social activity in light of social distancing and total closure in most countries in the world. Therefore, electronic government (e-Government) and mobile government (m-Government) are the results of technological evolution and innovation. Hence, it is important to investigate the factors that influence the intention to use m-Government services among Jordan's society. This paper proposed a new m-Government acceptance model in Jordan (AMGS); this model combines the Information System (IS) Success Factor Model and Hofstede Cultural Dimensions Theory. The study was conducted by surveying different groups of the Jordanian community. A structured questionnaire was used to collect data from 203 respondents. Multiple regression analysis has been conducted to analyze the data. The results indicate that the significant predictors of citizen intention to use m-Government services in Jordan are Information Quality, Service Quality, Uncertainty Avoidance, and Indulgence vs. restraint. While, the results also suggest that Power Distance is not a significant predictor of citizen intention to use m-Government services.

Investigating the Role of Perceived Risk, Perceived Security and Perceived Trust on Smart m-Banking Application Using SEM

“…This result can be attributed to the fact that when a bank client finds his/her interactions with a mobile banking application to be simple, understandable and clear, his/her attitude toward that application will improve. Our findings are in accordance with those of prior studies [66][67][68], which noted that perceived ease of use is the strongest predictor in the TAM model and has positive effect on attitude toward such technology. Studies on e-banking [92][93][94] have confirmed that perceived ease of use has a positive relationship with intention to use e-banking system.…”

“…In addition, when clients find that interactions with a mobile banking application are simple, understandable and clear, this will improve their intention to use that application. Prior studies [66][67][68] have mentioned that perceived ease of use is the strongest predictor in the TAM model and has positive effect on intention to use technology. Studies on ebanking [69,70] have confirmed that perceived ease of use has positive relationship with intention to use e-banking systems.…”

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“…The UTAUT emerged through a synthesis of eight foundational models, encompassing theories like the Innovation Diffusion Theory (IDT), Theory of Reasoned Action (TRA), and others [21]. It has found application in diverse domains, including e-learning, e-governance, and ebanking [21][22][23][24]. However, its adaptability to the unique realm of solar PV technology adoption within Saudi housing in Makkah remains largely unexplored.…”

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“…The concept of e-Government, which leverages information and communication technology (ICT), mobile technology, and the internet, is instrumental in delivering essential services to citizens, enhancing public agency performance, fostering public participation, and integrating citizens into broader social development processes (Abu-Shanab, 2017). Within this digital landscape, m-Government emerges as a pivotal dimension, allowing citizens to access government services seamlessly through mobile devices, meeting their information needs ubiquitously (Althunibat et al, 2022).…”