An agent-based model for exploring the impacts of reciprocal trust on knowledge transfer within an organization

Abstract

Purpose The effective transfer of knowledge within an organization is critical for its sustainable competitive advantage. Based on the norm of reciprocity, it can be concluded that individuals’ primary motivation to transfer their treasured knowledge can be summarized as “trust,” that is, the individuals trust their selfless transfer behavior can be reciprocated by the recipients in the future. Design/methodology/approach In this study, a simulation model based on knowledge transfer behavior and reciprocal trust between individuals is built through agent-based modeling and simulation to investigate the factors that influence the efficiency of knowledge transfer within an organization. Findings Experiments are performed to test the impact of reciprocal trust and organizational structure on the efficiency of knowledge transfer. Originality/value The results indicate a significant role of key elements of reciprocal trust and organizational structure, which provides relevant practical guidance for both individuals and organization managers in the context of knowledge transfer.

هل تقود القيادة الحكيمة إلى تأييد الموظفين والاحتفاظ بهم في وكالات السفر؟

“…Effective social interactions inside an organization demonstrate commitment, reciprocal trust, and long-term focus (Li et al, 2021). According to SET, which focuses on responsibilities that are formed by interdependent relationships (Salem et al, 2023), employees are more likely to engage in extra-role activities when they feel that their leaders care about their advancement within their organzations and support them (Aboramadan et al, 2022).…”

A Method to Evaluate Network Efficiency in Industrial Knowledge Transfer: Results From the Delta Region

“…Szulanski regards KT as a knowledge sharing activity that facilitates the dissemination of knowledge within or between organizations [25]. Li et al state that KT activities should not only emphasize the diffusion of knowledge but also the absorption of knowledge by members [6]. Van Wijk et al argue that transferring knowledge between different enterprises is much more complex than transferring knowledge between units within the same organization [26].…”

“…The development of an industry must rely on the continuous acquisition and creation of knowledge, and knowledge transfer (KT) within an industry is an important form to enhance its knowledge reserve level and promote industrial knowledge innovation [3], [4]. KT refers to the transfer of knowledge from one subject (source) to another subject (receiver), through knowledge acquisition, absorption, and innovation, and is a process of mutual communication and adaptation between knowledge sender and receiver [5], [6].…”

La transferencia del conocimiento y las capacidades de medición y calibración en laboratorios nacionales de metrología

“…La TC implica un movimiento del conocimiento desde un nivel individual hasta llegar al nivel de la organización y fuera de ella (Banerjee et al, 2018). Existen diferentes aproximaciones para analizar la TC abordando el tema desde perspectivas de capacidades dinámicas, capacidades de absorción, importancia de aspectos sociales como la confianza entre compañeros y en la organización, «docilidad», colaboración etc., (Banerjee et al, 2018;Becerril Elías y Merrit, 2021;Dei y van der Walt, 2020;Fuller, 2021;Human, 2020;Ioi et al, 2012;Li et al, 2021;Londoño Patiño y Acevedo-Álvarez, 2018;McMillan, 2016;Marchiori y Franco, 2020). De acuerdo con Gupta y Govindarajan, 2000, citado en Banerjee et al (2018), las capacidades de absorción como una dimensión de las capacidades dinámicas, son un determinante significativo en la transferencia del conocimiento, debido a que.…”