An application for Cultural Heritage using a Chatbot

Lombardi, Marco; Santaniello, Domenico

doi:10.1109/cais.2019.8769525

Cited by 23 publications

(30 citation statements)

References 9 publications

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“…The majority of the elaborated studies focus on hotel, airline, and travel agency sub-domains (20 studies). Four focus on promoting specific areas or cultural heritage sites (e.g., CBT for promoting the city of Manta in Ecuador [2] and Pompeii's archaeological park in Italy [26]). Finally, one study focuses on medical tourism (i.e., a chatbot identifying medicines available in the visited location compared with those, possibly unavailable, sold in the tourist's origin location).…”

Section: Srq3 and Srq4: Application Scenario And Recipientsmentioning

confidence: 99%

“…Indeed, Hu et al [18] highlighted the significance and impact of using different tones in the context of social media customer care. Moreover, it can be mentioned defining, classifying, and representing the context (i.e., via context dimension tree) [11,26]. Furthermore, seamlessly transferring the conversation from the chatbot to a human operator agent is extremely needed if it is stalled [17].…”

Section: Srq5: Desideratamentioning

confidence: 99%

“…The socio-management requirements concern the procedural and management qualifications, as well as the user-based analysis to be conducted for a more personalized experience and marketing response [19,21,26]. In particular, it can be mentioned maintenance and update of the service manuals and all concerned staff about the relevant changes of the system [21].…”

Section: Srq5: Desideratamentioning

confidence: 99%

“…Promoting a seamless and automated anytime-anywhere support for the tourists vising cultural and heritage sites is a common objective (i.e., city of Manta in Ecuador [2] and Pompeii's archaeological park in Italy [26]). Moreover, providing local information is also combined with the need for leveraging on social media (i.e., using the Messenger platform to provide continuous interactive tourism information about Yogyakarta [1]).…”

Section: Srq6: Goalsmentioning

confidence: 99%

See 3 more Smart Citations

The Evolution of Chatbots in Tourism: A Systematic Literature Review

Calvaresi

Kineber

Calbimonte

et al. 2021

Information and Communication Technologies in Tourism 2021

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In the last decade, Information and Communication Technologies have revolutionized the tourism and hospitality sector. One of the latest innovations shaping new dynamics and fostering a remarkable behavioral change in the interaction between the service provider and the tourist is the employment of increasingly sophisticated chatbots. This work analyzes the most recent systems presented in the literature (since 2016) investigated via 12 research questions. The often appreciated quick evolution of such solutions is the primary outcome. However, such technological and financial fast-pace requires continuous investments, upskilling, and system innovation to tackle the eTourism challenges, which are shifting towards new dimensions.

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Section: Srq3 and Srq4: Application Scenario And Recipientsmentioning

confidence: 99%

Section: Srq5: Desideratamentioning

confidence: 99%

Section: Srq5: Desideratamentioning

confidence: 99%

Section: Srq6: Goalsmentioning

confidence: 99%

See 2 more Smart Citations

The Evolution of Chatbots in Tourism: A Systematic Literature Review

Calvaresi

Kineber

Calbimonte

et al. 2021

Information and Communication Technologies in Tourism 2021

View full text Add to dashboard Cite

show abstract

“…Chatbots are applications that can interact with people using language-based interfaces [20] [21]. Their purpose is to simulate a human conversation so that the speaker has an experience similar to a conversation via text or voice interactions with a real person [22] [23].…”

Section: Chatbots: Main Conceptsmentioning

confidence: 99%

A Chatbot for supporting users in Cultural Heritage contexts (S)

Clarizia

Colace

Lombardi

et al. 2020

International Conferences on Distributed Multimedia Systems

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The distance education of today is performed through new technologies, which assist whit the aim to improving the educational process. New technologies brought elearning environments more and more complete and able to supply learning experiences increasingly similar to traditional educational processes. The introduction of chatbots could represent an important aspect of the students' educational process. Chatbots are particular applications able to simulate typical human being conversations; through inference engines and modern Natural Language Processing techniques, a chatbot could be able to provide tailored educational paths. In this paper is presented a chatbot prototype in order to support students in the study of Cultural Heritage. This system takes advantage of inference techniques and approaches based on Natural Language Processing in order to provide a fluid conversation responding to the student's needs. The real experimentation was performed in the application context of the archaeological park of Paestum, where students were able to experience contextualized and personalized learning paths based on the recommendation capacity of the proposed system. In terms of student satisfaction, our proposed system shows very satisfactory results.

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