An application of the knowledge management maturity model: the case of credit unions

Serenko, Alexander; Bontis, Nick; Hull, Emily

doi:10.1057/kmrp.2014.37

Cited by 53 publications

(55 citation statements)

References 61 publications

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“…(Antunes et al, 2014;Brooks et al, 2015;J. Carvalho et al, 2018;Cleven et al, 2014;Frick et al 2013;Introna et al, 2014;Lahrmann et al, 2010;Mettler & Rohner, 2009;Nord et al, 2016;Serenko et al 2016;Vezzetti et al, 2014) Table 10: Types of Improvement/Implementation Path…”

Section: Concepts Description Referencesmentioning

confidence: 99%

“…In descriptive purpose, MM is used as a "diagnostic tool". (Cleven et al, 2014;Finnerty et al, 2017;Kayaga et al, 2013;Pã, 2011; T. L. Reis et al, 2017;Röglinger et al 2012;Röglinger et al, 2018;Serenko et al, 2016) Prescriptive MM has a prescriptive purpose when gives an improvement path to higher maturity level, providing guidelines and measures to an organization.…”

Section: Purposes Description Referencesmentioning

confidence: 99%

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Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis

Serrano

Pereira

2020

Organizacija

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Background and purpose: This research aims to investigate which benefits one may expect using Maturity Models in Configuration Management (CM) domain. CM is a support process that helps organizations have better management of their infrastructure. Its importance, in the Information Technology (IT) domain, has increased in recent years, despite this process not being technologically new, and the fact that many organizations implement this process in a haphazard way, which results in it not producing the benefits that it should produce. With the intention of assessing and improving the organizations’ IT processes practices and capabilities, MMs have been developed and implemented. However, the application of MM in the CM domain is yet to be explored.Design/Methodology/Approach: Two Systematic Literature Reviews (SLRs) and a Critical Analysis were performed. In sum, 80 scientific articles of the most rated conferences and scientific journals were analyzed and conclusions were drawn.Results: This research concludes that despite the CM process being badly implemented, using a MM this process could decrease operational costs and increase the quality management of the infrastructure.Conclusion: However, no MM has been developed so far for the CM process practices. This MM would be a viable support tool for the IT organizations providers since this would help organizations have a mature CM process and better control of their IT infrastructure. Therefore, the existence of a MM for the CM domain would be a welcome advancement that should be developed in the future.

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Section: Concepts Description Referencesmentioning

confidence: 99%

Section: Purposes Description Referencesmentioning

confidence: 99%

Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis

Serrano

Pereira

2020

Organizacija

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“…Knowledge hoarding is usually less intentional or unintentional form of concealment 51,52,53 . However, some scholars recognize knowledge hoarding as intentional 54,55 . On the other hand, knowledge hiding refers to the intentional attempts of withholding or concealing one"s knowledge which has been requested by others 56,57 .…”

Section: Knowledge Withholding Among Academics In Higher Academic Insmentioning

confidence: 99%

Barriers to Knowledge Sharing Among Academics in Tertiary Institutions

Karim¹,

Majid²

2019

Proceedings of the First International Conference on Materials Engineering and Management - Management Section (ICMEMm 2018)

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There has been a rising concern with regard to an inadequate level of knowledge sharing among the academicians in tertiary institutions across the globe. Scholars argue that improving academic research and quality of education at these institutions greatly depends on the level of knowledge sharing practices among them. Thus, it is important to explore the potential barriers to such knowledge sharing. Accordingly, this paper reviews pertinent literatures on barriers to knowledge sharing and knowledge witholding among academics in tertiary institutions.

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“…[ Le tercer modelo es Business Process Maturity Model (BPMN), este modelo tiene como objetivo proporcionar a las organizaciones elementos concretos para tomar decisiones que puedan actuar sobre sus procesos y capacidades con el fin de hacerlos más eficaces y, por lo tanto, más competitivos y sostenibles. [9]. Con ello, la organización puede establecer mejor sus prioridades para mejorar sus operaciones de producto y/o servicio.…”

Section: Estado Del Arteunclassified

Propuesta de un modelo de nivel de madurez adaptado a la realidad de las MYPES del perú

Ortiz¹,

Primo²,

Yomona³

et al. 2019

Proceedings of the 17th LACCEI International Multi-Conference for Engineering, Education, and Technology: “Industry, Innovation

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Mypes (Micro and small companies) play an important role in the economy of a country, since they contribute 24% to Peru's GDP, besides being a generator of employment and business development. In this context, the Mypes of footwear continue to have exponential growth, this due to the result of their operations that are carried out with these companies on a daily basis. Therefore, it is necessary to have qualitative and quantitative data of the reality that these present in your business environment. To identify the level of maturity there are several methods, which provide necessary criteria to identify and qualify the processes that exist within the Mypes.

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An application of the knowledge management maturity model: the case of credit unions

Cited by 53 publications

References 61 publications

Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis

Improvement of IT Infrastructure Management by Using Configuration Management and Maturity Models: A Systematic Literature Review and a Critical Analysis

Barriers to Knowledge Sharing Among Academics in Tertiary Institutions

Propuesta de un modelo de nivel de madurez adaptado a la realidad de las MYPES del perú

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