An empirical framework for soft CSFs of TQM in Chinese manufacturing companies

Yan, Jianwen; Zhang, Kexin; Zhu, Weiwei; Fan, Yu

doi:10.1108/tqm-07-2018-0102

Cited by 15 publications

(10 citation statements)

References 64 publications

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“…The study has examined comprehensive testing of quality management practices as mediating variables. Generally, the findings of this study give credence to the expectation of Sadikoglu andOlcay (2014), andYan et al (2019), who believed that the absence of direct effects from QM to performance dimensions did not necessarily mean the absence of significant relationships, rather it only presented the possibility of indirect relationships through certain QM practices. The results of this study amplify the relevance of the theory of TQM 33,6 profound knowledge which posits the relevance of approaching management as a wholesome system and amplifies the importance of knowledge to the competitiveness of any firm.…”

Section: Discussionsupporting

confidence: 76%

“…The results of this study further expand researchers' understanding of employee focus practice as it builds on existing conflicting results. Bakotic and Rogosic (2015) found a significant direct relationship between employee focus and performance dimensions; however, Yan et al (2019) found no direct relationship and hinted at a possible mediating role. The results establish employee focus as a very good mediating variable between QM practices and performance dimensions.…”

Section: Hypotheses Testing Resultsmentioning

confidence: 90%

“…Ani and Satish (2019) called for further studies to replicate the impact of quality management practices on integrated performance models. The study by Yan et al (2019) further encouraged researchers to study the impact of critical success factors (CSFs) of quality management on an integrated performance model. Among critical success factors examined in their study were leadership, supplier management, customer focus and human resource management, which are all incorporated into this study.…”

Section: 3mentioning

confidence: 99%

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Direct and indirect impact of quality management on the integrated performance of medium-scale manufacturers

Udofia

Adejare

Olaore

et al. 2021

TQM

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PurposeMost studies on small and medium scale enterprises lump both small-scale and medium-scale businesses together as entirely similar phenomenon, thus creating an oversight of the degree of performance recorded by medium-scale businesses. In line with investigating medium-scale firms' performance, this study examines the role of quality management in the performance of medium-scale firms to evolve research-based recommendation for better performance.Design/methodology/approachCross-sectional survey design and random sampling were employed. Analysis was based on 915 responses obtained via questionnaire copy distribution from employees within the supply chain, production, operations, and marketing/sales department of selected firms. Hypotheses testing was done using the structural equation model.FindingsA positive significant relationship between quality management and operational performance, employee performance, and quality performance dimensions was identified. An insignificant relationship between quality management and financial and innovation performance dimensions was discovered. However, when mediated by employee focus and process management, significant relationships were observed among all performance dimensions.Research limitations/implicationsThe study reveals that employee focus and process management have the greatest mediating impact on the relationship between quality management and the organisational performance of medium-scale manufacturing firms. This study charts the course for other studies to investigate the mediating role of quality management practices on the relationship between quality management and the organisational performance of medium-scale firms in other developing nations. The manufacturing sector has thirteen industries, but only six were captured in this study. This poses a limitation to the generalisation of the findings of this study. Further studies could strive for a representation of every manufacturing industry to aid generalisation purposes.Practical implicationsManagers of medium-scale manufacturing firms must understand that it might be impossible to get a one size fits all approach to improving performance dimensions. Managers are advised to choose one or two performance dimensions as the goal, then focus on achieving them. This will help clarify which path is best to get the desired results and maximise their quality management system.Originality/valueThis study examines the impact of quality management practices on an integrated performance model of medium-scale firms. The study also uniquely examines the mediating impact of exclusive quality management practices on the relationship between quality management and an integrated performance model.

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Section: Discussionsupporting

confidence: 76%

Section: Hypotheses Testing Resultsmentioning

confidence: 90%

Section: 3mentioning

confidence: 99%

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Direct and indirect impact of quality management on the integrated performance of medium-scale manufacturers

Udofia

Adejare

Olaore

et al. 2021

TQM

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“…In this sense, the dynamics of microenterprises represent an important engine in the economic development of the region, especially in transition economies (Obi et al , 2018). Therefore, the use and application of SP plays a fundamental role in achieving the success of micro, small and medium enterprises (Alharbi et al , 2019; Barron and Chou, 2017; Jaafreh and Al-abedallat, 2013; Kitsios et al , 2019; Sainis et al , 2019; Yan et al , 2019).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Strategic planning key factor in tangible–intangible results in microenterprises

López-Lemus

Carranza

Ibarra

et al. 2021

MRJIAM

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Purpose The objective of this research is to know the degree of influence that strategic planning (SP) exerts on the tangible and intangible results of business microenterprises in the state of Guanajuato, Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and cross-sectional, where a sample of 407 young leaders of microenterprises from the state of Guanajuato, Mexico, was obtained. To evaluate hypotheses, a structural equation model (SEM) was developed. Regarding the goodness and adjustment indices of the SEM, they were absolutely acceptable. Findings The results obtained through Pearson’s correlation show that there is a positive and significant relationship between SP and the tangible and intangible results of microenterprises. In addition, through the results obtained with the SEM model, it is statistically demonstrated that SP positively and significantly influences the tangible and intangible results of microenterprises in the state of Guanajuato, Mexico. Research limitations/implications In this research, only SP was valued as a variable that intervenes in the process of achieving tangible and intangible results to achieve the business objectives of entrepreneurial microenterprises in the state of Guanajuato. It is essential to point out that other variables that intervene in the process must be considered to generate tangible and intangible results. It is recommended to carry out further research under these variables to identify strategies for improving entrepreneurial microenterprises for their growth, sustainability and rapid positioning in a highly competitive market. Practical implications SP represents one of the tools to achieve the success of microenterprises through tangible and intangible results. However, microenterprises show a need to involve the use and application of SP to define clear indicators that contribute to obtaining satisfactory tangible and intangible results. Originality/value The findings are relevant and of great value, because there is currently not enough research that focuses on the variables analyzed, in this sense, SP and the tangible and intangible results of young entrepreneurial leaders of microenterprises in the Mexican context. The limitations of this study lie in the low participation and interest of young microenterprise entrepreneurs in the state of Guanajuato, Mexico.

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“…The "soft" or more qualitative aspects consist of people-related practices, a facet gaining momentum in contemporary research (Ooi et al, 2007). It is rationalised that soft practices produce a conducive work environment where hard practices can be implemented (Flynn et al, 1995;Yan et al, 2019). In a similar vein, the performance impacts of TQM also can be conceived on "soft" and "hard" platforms.…”

Section: Introductionmentioning

confidence: 99%

Does people-related total quality management “work” for people? An empirical study of the Sri Lankan apparel industry

Durairatnam

Chong

Jusoh

et al. 2020

TQM

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PurposeThe purpose of this paper is to examine the relationships between people-related total quality management (PTQM) practices and employee work attitudes, as well as the impact of the specific PTQM practices on work attitudes in the context of the Sri Lankan apparel industry.Design/methodology/approachThe five PTQM practices included top management commitment, employee empowerment, training, employee involvement and teamwork. Employee work attitudes comprised of job satisfaction, affective commitment, job involvement and turnover intention. Data collected from the machine operator-level employees in the top 100 apparel exporters in Sri Lanka were analysed using structural equation modelling (SEM).FindingsThe findings suggest that the PTQM practices were significant drivers of job involvement but not of job satisfaction, affective commitment and turnover intentions. It was also found that teamwork, training and employee involvement were the most important PTQM practices towards employee work attitudes. Top management commitment drove affective commitment and job involvement, while employee empowerment was important only for job involvement.Research limitations/implicationsThe research only considered the top 100 export- apparel manufacturers in Sri Lanka; hence, care has to be taken for the findings to represent the entire manufacturing industry in Sri Lanka.Originality/valueBased on the perceptions of floor level employees, which is scarcely investigated in the PTQM domain, the paper presents an interesting and unique perspective on the relationship between the PTQM practices and employee work attitudes, challenging majority of previous research findings. Besides making theoretical contributions, the findings offer valuable insights into the management of Sri Lankan apparel companies by highlighting the PTQM practices, which need to be strengthened.

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An empirical framework for soft CSFs of TQM in Chinese manufacturing companies

Cited by 15 publications

References 64 publications

Direct and indirect impact of quality management on the integrated performance of medium-scale manufacturers

Direct and indirect impact of quality management on the integrated performance of medium-scale manufacturers

Strategic planning key factor in tangible–intangible results in microenterprises

Does people-related total quality management “work” for people? An empirical study of the Sri Lankan apparel industry

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