An empirical look at the effect of service quality on online shopping customer satisfaction in Indonesia

Risanty, Risanty; Kesuma, Sambas Ade; Agustrisna, Juwita; Bilqis, May Hana

doi:10.22437/ppd.v9i4.11044

Cited by 3 publications

(2 citation statements)

References 25 publications

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“…This unstructured method of review is subjective in terms of selecting information from primary sources, lacking clear guidelines for inclusion or exclusion. Consequently, it can lead to flawed interpretations or conclusions [22]. In this article, the literature review methodology will be useful for understanding: 1.…”

Section: Methodsmentioning

confidence: 99%

Impact of Industrial Technology 4.0 in Improving Service Quality and Customer Experience on E-Commerce Platforms

Sardjono,

Martasari,

Gui

2023

E3S Web Conf.

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With the rise of Industry 4.0 technology, e-commerce platforms have the opportunity to enhance their operations and improve customer experience. Industry 4.0 technology, which includes the Internet of Things (IoT), artificial intelligence (AI), and blockchain, has the possibility to revolutionize e-commerce by enabling personalized, secure, and convenient shopping experiences. This research aims to evaluate the effect of Industry 4.0 technology in improving service quality and customer experience on e-commerce platforms. This article is focused on the impact of industrial technology 4.0 on e-commerce for data collection. Finding relevant and reputable papers is the first step in creating this article. Then, the search result is sorted by title and abstract. If it is suitable, it is necessary to conduct a literature review and then make a comparison. It was found that industrial technology 4.0 has a significant effect on improving service quality and customer experience on e-commerce platforms. Moreover, the use of industrial technology 4.0 has also improved the personalization of services on e-commerce platforms.

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Section: Methodsmentioning

confidence: 99%

Impact of Industrial Technology 4.0 in Improving Service Quality and Customer Experience on E-Commerce Platforms

Sardjono,

Martasari,

Gui

2023

E3S Web Conf.

View full text Add to dashboard Cite

show abstract

“…Finally, a service that can be customized based on customer needs is quality because the needs of each customer may be different, which will increase customer satisfaction when shopping online. That way, service quality is an important factor to increase customer satisfaction for online shopping (Risanty, 2021). The mechanism of this literature review is illustrated as follows:…”

Section: Service Qualitymentioning

confidence: 99%

Impact of Industrial Technology 4.0 In Improving Service Quality and Customer Experience on E-Commerce Platforms: Literature Review

Martasari

2023

IJSSR

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With the rise of Industry 4.0 technology, e-commerce platforms have the opportunity to enhance their operations and improve customer experience. Industry 4.0 technology, which includes the Internet of Things (IoT), artificial intelligence (AI), and blockchain, has the possibility to revolutionize e-commerce by enabling personalized, secure, and convenient shopping experiences. The aim of this research is to evaluate the affect of Industry 4.0 technology in improving service quality and customer experience on e-commerce platforms. This article is focused on impact industrial technology 4.0 on e-commerce for data collection. Finding relevant and reputable papers is the first step in creating this article. Then, the search results are sorted by title and abstract. If it is suitable, it is necessary to conduct a literature review and then make a comparison. It was found that industrial technology 4.0 has a significant affect on improving service quality and customer experience on e-commerce platforms. Moreover, the use of industrial technology 4.0 has also improved the personalization of services on e-commerce platforms. With the rapid advancements in technology, e-commerce companies have been able to leverage various tools and solutions to improve their customer service and operational efficiency. By adopting these technologies, e-commerce companies have been able to offer a seamless and personalized shopping experience to their customers, which has, in turn, resulted in higher customer satisfaction rates and increased sales.

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Analysis of TikTok Shop Acceptance: An Indonesian Accounting Student Perceptions

Nasution,

Kesuma

et al. 2024

Studies in Systems, Decision and Control

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An empirical look at the effect of service quality on online shopping customer satisfaction in Indonesia

Cited by 3 publications

References 25 publications

Impact of Industrial Technology 4.0 in Improving Service Quality and Customer Experience on E-Commerce Platforms

Impact of Industrial Technology 4.0 in Improving Service Quality and Customer Experience on E-Commerce Platforms

Impact of Industrial Technology 4.0 In Improving Service Quality and Customer Experience on E-Commerce Platforms: Literature Review

Analysis of TikTok Shop Acceptance: An Indonesian Accounting Student Perceptions

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