An Empirical Study of Mobile Commerce and Customers Security Perception in Saudi Arabia

Gull, Hina; Saeed, Saqib; Iqbal, Sardar Zafar; Bamarouf, Yasser A.; Alqahtani, Mohammed A.; Alabbad, Dina A.; Saqib, Madeeha; Qahtani, Saeed Hussein Al; Alamer, Albandary Mohammed

doi:10.3390/electronics11030293

Cited by 30 publications

(20 citation statements)

References 60 publications

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“…Still, criminals are also finding new methods to target a customer or firm as technology develops. Similarly, firms support implementing innovative and trustful technologies and tools on their websites to remain competitive and maintain the trust of their customers ( Gull et al, 2022 ). On the other hand, researchers are also continuously enhancing the technology, e.g., work has been done to improve the effect of false alarm detection and then more accurately identify real alarms ( Li S. et al, 2022 ), and various tools were proposed for phishing detection ( Gupta et al, 2021 ).…”

Section: Discussionmentioning

confidence: 99%

Cyber security threats: A never-ending challenge for e-commerce

Liu

Ahmad²,

Anser³

et al. 2022

Front. Psychol.

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This study explores the challenge of cyber security threats that e-commerce technology and business are facing. Technology applications for e-commerce are attracting attention from both academia and industry. It has made what was not possible before for the business community and consumers. But it did not come all alone but has brought some challenges, and cyber security challenge is one of them. Cyber security concerns have many forms, but this study focuses on social engineering, denial of services, malware, and attacks on personal data. Firms worldwide spend a lot on addressing cybersecurity issues, which grow each year. However, it seems complicated to overcome the challenge because the attackers continuously search for new vulnerabilities in humans, organizations, and technology. This paper is based on the conceptual analysis of social engineering, denial of services, malware, and attacks on personal data. We argue that implementing modern technology for e-commerce and cybersecurity issues is a never-ending game of cat and mouse. To reduce risks, reliable technology is needed, training of employees and consumer is necessary for using the technology, and a strong policy and regulation is needed at the firm and governmental level.

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Section: Discussionmentioning

confidence: 99%

Cyber security threats: A never-ending challenge for e-commerce

Liu

Ahmad²,

Anser³

et al. 2022

Front. Psychol.

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“…All the previous features have made M-commerce more popular among users, the number of mobile phone internet users in Saudi Arabia in 2022 is estimated at 33.14 million which represents 92.46% internet penetration of the total population [ 87 , 88 ] and the average resident in Saudi Arabia owns more than one mobile phone. Saudi Arabia is viewed as a large market for online shopping [ 39 ] and is well-positioned to become a leading player in e-commerce industry within the region [ 60 ]. Both private and government organizations are working toward increasing availability of mobile applications in the marketplace, which has contributed to the growing popularity of m-commerce among users [ 104 ].…”

Section: Theoretical Background Research Model and Hypothesis Develop...mentioning

confidence: 99%

Drivers of mobile commerce adoption intention by Saudi SMEs during the COVID-19 pandemic

Alaskar

Alsadi

2023

Futur Bus J

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Grounded in the technology-organization-environment framework, this paper investigates critical drivers of mobile commerce (m-commerce) adoption intention by SMEs in Saudi Arabia, a developing country in transition, during the COVID-19 pandemic. A quantitative approach was adopted in this study for data collection and analysis. A proposed research model was tested and validated using PLS-SEM on data collected using a structured questionnaire from a sample of 171 Saudi SMEs located in the capital city of Riyadh. The findings reveal that top management support, environmental uncertainty and perceived benefits are the critical drivers of m-commerce adoption intention. However, perceived costs do not influence firms’ intentions to adopt m-commerce. This study contributes to a better understanding of m-commerce adoption intention in developing countries, particularly in Saudi Arabia. Both theoretical and practical implications of interest can be derived from this study.

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“…M-commerce has reached practically all areas, including healthcare, entertainment, marketing, and business. Gull et al (2022) claim that m-commerce provides businesses with low-cost and wide functionalities. It enables individuals and businesses to stay connected around-the-clock (Taneja, 2021).…”

Section: Literature Review and Hypothesis Development M-commerce Serv...mentioning

confidence: 99%

Determinants of Mobile Commerce Services Adoption by Malaysian Users

Patrick¹,

Qi²,

Gugkang³

et al. 2022

IJARAFMS

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This study aims to determine the factors that influence mobile commerce (m-commerce) services among Malaysian users. The independent variables of this study are perceived usefulness (PU), perceived ease of use (PEoU), perceived trust (PT), and perceived selfefficacy (PSE) while the dependent variable is the adoption of m-commerce services (A). This study employs a quantitative, cross-sectional methodology for its research design. An online survey questionnaire was employed to collect data and yield 200 responses. The findings discovered that PU, PEoU, and PSE significantly influenced the adoption of m-commerce services. This research can provide essential information to companies involved in mcommerce to continuously focus on improving the usefulness of the system, ease of use (i.e., access and usability), and user self-efficacy to rise the adoption of m-commerce in Malaysia. The findings also contributed in terms of allowing researchers to understand the factors that can contribute to the intention to use m-commerce, particularly in the Malaysian context.

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An Empirical Study of Mobile Commerce and Customers Security Perception in Saudi Arabia

Cited by 30 publications

References 60 publications

Cyber security threats: A never-ending challenge for e-commerce

Cyber security threats: A never-ending challenge for e-commerce

Drivers of mobile commerce adoption intention by Saudi SMEs during the COVID-19 pandemic

Determinants of Mobile Commerce Services Adoption by Malaysian Users

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