An Empirical Study on Voice-Enabled Web Applications

Abstract

Studying pervasive computing's impact on consumer attitudes and the acceptance rate of new interfaces can help in the design and development of successful business applications employing voice-enabled Web systems.

VOICE: A Framework for Speech-Based Mobile Systems

“…Current research confirms an intuitive suggestion that a speech-based interface improves the end-user acceptance of mobile applications, both in the area of mobile commerce and in the area of mobile information access [2,8]. In recent years, a large number of applications have been developed to take advantage of VoiceXML-enabled speech interfaces that are readily available through any telephone connection.…”

“…Originally designed for voice communication, today mobile phones are capable of connecting their users to a wide variety of Internet-enabled services and applications, which can vary from a simplified web browser to a GPS-enabled navigation system. Experts agree that a combination of these two innovations (online Internet-enabled services accessible via a mobile phone) should have a revolutionary impact on mobile commerce [1,2,4,8,17]. Current research focuses mostly on applications designed for smart phones, in which the application logic is usually placed within the mobile device.…”

User Acceptance of Speech-Enabled Technologies for Configuration of Computer and Network Security

“…Also, the acceptance of speech recognition has been explored for use in medical transcription (Green, 2004). Additionally, research has explored the acceptance of voice-enabled web systems for business applications (Chang, 2009;Chang & Heng, 2006;Devlin & Scott, 2001). In addition, the use of voice-enabled systems has been explored as a method to enhance the acceptance of mobile commerce applications (Fan, Saliba, Kendall, & Newmarch, 2005).…”

Mobile Voice Access in Social Networking Systems

“…The use of these applications, however, may be hindered by some features of the mobile device, such as its screen size which is often too small to effectively handle the graphical content that can be found on the Internet. Mobile phones may also suffer from being too slow, or having an inconvenient keyboard, making it difficult to access lengthy or media-rich information found on the web [1], or a relatively short battery life that may not be sufficient enough for such network trafficintensive uses as web browsing or viewing mobile video broadcasts. The primary functionality of any phone, no matter how basic, is to enable voice communication, which still remains the most natural and simple method of communication, ideally suited for on the go and handsfree access to information.…”