An entropy - based fuzzy QFD model on used product remanufacturing design

Abstract

Compared with new products, consumers put forward higher requirements on remanufactured products. Aimed at effectively transforming customer requirements (CRs) to technical characteristics (TCs) of remanufactured product design, an entropy-based fuzzy quality function deployment (QFD) model is proposed. In this model, triangular fuzzy numbers are suggested to express the vagueness information of CRs first, and then the importance of CRs is determined by an entropy-based algorithm, and the relationship between CRs and TCs is well explained by fuzzy QFD; finally, the importance of TCs is determined to clarify the designing emphasis. A remanufacturing engine is conducted to illuminate the practicability of this model. The results show that “Restorability” and “Reliability” will be treated as the key TCs to control, with the importance degree of 0.16 and 0.15. The entropy-based fuzzy QFD model can also be applied to similar product designs.