An Evaluation of Electronic Document Management System Functionalities and Effectiveness in Malaysia

Abstract

Previous studies evaluating the effectiveness of the Electronic Document Management System (EDMS) have paid little attention to the functionalities. There isn't much information available about how users rate the effectiveness of its functionalities, and little is known whether these functionalities contribute to effectiveness as measured by information quality, system quality, perceived usefulness, and satisfaction. In light of this, a study was conducted to investigate the perceived effectiveness of EDMS functionalities and their relationship with information quality, system quality, perceived usefulness, and satisfaction. Data was collected from EDMS users using a survey research methodology, and mixed results were obtained from the Partial Least Square Structural Equation Modelling analysis. The findings highlight the significance of EDMS functionalities in enhancing overall effectiveness of the system. This study not only provides theoretical insights but also has practical applications, making it relevant and should pique the interest of individuals involved in the deployment of EDMS implementation.