An Exploration of Interactive Wayfinding Displays in Hospitals: Lessons Learned for Improving Design

Harper, Christy; Avera, Angie; Crosser, Andrea; Jefferies, Spencer; Duke, Tyler

doi:10.1177/1541931213601884

Cited by 4 publications

(2 citation statements)

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“…The average SUS score for the system was a 72.5, which roughly translates to a "C" letter grade. This finding indicates that the system could use improvement, but is more usable than the kiosks assessed in the previous study (Harper et al 2017).…”

Section: Resultsmentioning

confidence: 56%

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Exploring Hospital Wayfinding Systems: Touchscreen Kiosks, Apps and Environmental Cues

Harper

Jefferies

Crosser

et al. 2019

Proceedings of the International Symposium on Human Factors and

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This research examined the usability and effectiveness of wayfinding in multiple large, complex, multi-building hospitals. The initial research explored three large hospitals’ touchscreen wayfinding interfaces. Errors and issues consistently observed were organized and developed into heuristics and design recommendations. In phase two, a promising mobile application was chosen and both a heuristic analysis and an onsite test of effectiveness were conducted by four researchers. Though the application met many requirements and solved many issues from phase one, it did not meet the expectation of real time navigation. For phase three we chose an app that provided real time navigation and conducted a usability test onsite. Results indicate that this problem is multi-faceted and wayfinding solutions must consider the other available aids in the environment. Incorporation of user centered design principles and requiring the evaluations of users in the development of wayfinding aids are needed. Beyond usability, the key learning is that the wayfinding systems cannot be created in a vacuum, rather the interfaces, the placement of the wayfinding system and the environment of the hospital must be considered. The wayfinding kiosk or app information should complement the environmental information such as color coding, landmarks, room and elevator labeling and signage.

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Section: Resultsmentioning

confidence: 56%

“…This research began with an examination of the usability and effectiveness of three large hospitals' interactive, touchscreen, wayfinding interfaces. (Harper, Avera, Crosser et al, 2017). Participants were recruited onsite from each of these hospitals and asked to complete various tasks using the wayfinding display in their hospital.…”

Section: Introductionmentioning

confidence: 99%