An exploratory analysis of internal communication in times of the COVID‐19 pandemic

Gomes, Patrícia Guerreiro; Santos, Eulália; Martins, Elisete

doi:10.1002/joe.22204

Cited by 12 publications

(3 citation statements)

References 41 publications

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“…The third article, “An exploratory analysis of internal communication in times of the COVID‐19 pandemic” by Gomes et al. (2023), extends the discussion on social innovation, honing in on workplace practices and underscoring the vital role communication plays during periods of significant social change.…”

Section: Overview Of Articlesmentioning

confidence: 97%

Global entrepreneurship research and practice in the post‐pandemic world

Ratten

2023

Glob Bus Org Exc

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Some people have forgotten the recent COVID-19 pandemic, but for many, the memories are still vivid in terms of the effects of the health crisis on society. Globally, almost all parts of the world had significant changes made to their way of life due to the COVID-19 pandemic, which included social and economic effects.Many countries closed their international borders for a long period of time, which had a profound influence on the degree of internationalization occurring within these regions. Owing to the need for social distancing, there were rapid changes to digital business practices and the resulting increased usage of online communication platforms. The aim of this editorial is to highlight how global entrepreneurship research and practice in the post-COVID-19 world have changed in terms of research and practitioner practices. This is important as we seek to progress society through positive interaction in the business environment. Suggestions for future managerial and academic practices regarding global entrepreneurship are stated.

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Section: Overview Of Articlesmentioning

confidence: 97%

Global entrepreneurship research and practice in the post‐pandemic world

Ratten

2023

Glob Bus Org Exc

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“…(2021) posited that unambiguous communication between supervisors and subordinates is critical to conveying accurate processes, regulations, and norms while reducing employees’ anxieties. The importance of such communication is also pertinent in times of crises and disruptions (Gomes et al., 2023). Several studies also suggested that future research should focus on perceived supervisor support within organizations, particularly in non‐Western contexts that received limited attention (Charoensukmongkol, 2022; Jose & Mampilly, 2015; Mumtaz et al., 2024; Park & Jang, 2017; Ukil, 2016; Zhang et al., 2014).…”

Section: Conceptual Framework and Hypothesesmentioning

confidence: 99%

Does empowerment work? The role of education in service quality

Budur,

Demir,

Ahmed

2024

Glob Bus Org Exc

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The current study investigated the impact of employees’ educational level on the relationship between empowerment and service quality while exploring the role of perceived supervisor support. Empirical data were collected from 214 employees and 250 customers from the same companies, with structural equation modelling and Hayes’ (2018) moderation technique being employed to analyze the collected data. Resultantly, empowerment significantly impacted service quality based on employees’ educational level while reducing the perception of service quality among employees with high school diplomas or lower educational levels. Contrarily, empowerment increased service quality performance for employees with bachelor's degrees or higher levels. Managers should consider employees’ educational backgrounds during empowerment to improve service quality. Perceived supervisor support also significantly mediated the association between empowerment and service quality, regardless of employees’ educational level. The findings contributed to the knowledge of the complex dynamics between empowerment, educational level, supervisor support, and service quality.

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“…To operationalise internal communication in the organisation, the 23 items (see Appendix A) of the internal communication perception scale developed for the Portuguese population and validated by Gomes et al (2023) were used. This scale is made up of the following dimensions: organisational information (items C6, C11, C15, C16, C17, C18, C19, C20, C22 and C23), communication with supervisors (items C2, C3, C4, C5, C7, C8, C9, C12 and C14) and communication between colleagues (items C1, C10, C13 and C21), with Cronbach's alpha values in the work by Gomes et al (2023) of 0.950, 0.945 and 0.833, respectively.…”

Section: Measuring Instrumentsmentioning

confidence: 99%

The Mediating Effect of Motivation between Internal Communication and Job Satisfaction

Santos,

Sousa

et al. 2024

Administrative Sciences

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Communication in organisations is essential for them to be competitive in a global world that is constantly changing. Internal communication especially can be a highly effective and useful strategic tool for improving organisational performance through employee motivation and satisfaction. Based on a questionnaire survey completed by 426 employees of Portuguese organisations, this work aims to understand, using a partial least squares structural equation model, the importance of internal communication in the motivation and satisfaction of Portuguese employees. The results show that internal communication in organisations directly influences job satisfaction and also indirectly, through motivation at work, giving motivation at work the role of mediator. It is therefore important for Portuguese organisations to invest in effective internal communication strategies in order to promote employee motivation and satisfaction, recognising motivation as a key mediator in the relationship between internal communication and job satisfaction.

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An exploratory analysis of internal communication in times of the COVID‐19 pandemic

Cited by 12 publications

References 41 publications

Global entrepreneurship research and practice in the post‐pandemic world

Global entrepreneurship research and practice in the post‐pandemic world

Does empowerment work? The role of education in service quality

The Mediating Effect of Motivation between Internal Communication and Job Satisfaction

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