An Exploratory Qualitative Study of the Influence of Hospital Logistics Factors on Quality of Care and Patient Satisfaction at Public Hospitals in Morocco

Frichi, Youness; Jawab, Fouad; Boutahari, Said

doi:10.25046/aj040652

Cited by 15 publications

(2 citation statements)

References 37 publications

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“…All of the above PS factors fall within the scope of HL. Based on these facts, our research hypotheses state that HL impacts both PS and QC (Figure 1 The hypotheses of the model in Figure 1 were supported and consolidated in an exploratory qualitative study in the form of semi-structured interviews with healthcare professionals and patients in the Moroccan context (Frichi, Jawab & Boutahari, 2019a). The objective of the present study is to confirm empirically the hypothetical model with quantitative data.…”

Section: Hospital Logistics and Its Interaction With Qc And Psmentioning

confidence: 69%

Modeling the impact of hospital logistics on quality of care and patient satisfaction: Results of a survey in three public healthcare facilities in Fez, Morocco

Frichi¹,

Jawab²,

Boutahari³

2020

JIEM

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Purpose: The objective of this research is to examine the role of hospital logistics in improving quality of care and patient satisfaction. Thus, the paper focuses on modeling and evaluating the relationship between these three constructs.Design/methodology/approach: In the present study, hospital logistics was specified as a second-order construct composed of five first-order constructs: physical accessibility, waiting time, consultation time, hospital hotel services, and administrative procedures. A questionnaire was developed and administered face-to-face to 384 hospitalized patients in three public healthcare facilities in Fez-Morocco. Collected data were processed and analyzed deploying the PLS-SEM method and using SmartPLS3 software. Data analysis was carried out by considering two types of patient circuits according to the admission modes in the healthcare facility: Urgent Patients Circuit and Scheduled Patients Circuit. Thus, two PLS-SEM models were evaluated and validated.Findings: Results highlighted the significant impact of hospital logistics on quality and satisfaction. In particular, the results of the two models showed that the most preponderant hospital logistics component is physical accessibility which consists of the availability and accessibility of ambulances, medical and nursing staff, support and guidance staff, technical facilities and equipment, etc. Thus, hospital managers and health system stakeholders should pay particular attention to hospital logistics activities in general and specifically to the physical accessibility to improve the quality of care and patient satisfaction.Research limitations/implications: This study only included patients from three public healthcare facilities in Fez-Morocco. Also, the model variables of hospital logistics construct are restricted and were applied in a specific context. Besides, the sample size was relatively reduced. Thus, results generalization might be limited. Further studies including more patients from other territories and including other logistics components are needed for large-scale validation of the proposed model. Originality/value: The results of this study contribute to the scientific literature on hospital logistics and its role as a lever for quality of care and patient satisfaction.

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Section: Hospital Logistics and Its Interaction With Qc And Psmentioning

confidence: 69%

Modeling the impact of hospital logistics on quality of care and patient satisfaction: Results of a survey in three public healthcare facilities in Fez, Morocco

Frichi¹,

Jawab²,

Boutahari³

2020

JIEM

Self Cite

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“…Data collection processes used the following sources: semi-structured interviews, consultation of internal RENAUTLT's documents, and observations. Semi-structured interviews allow collecting data by interviewing participants using an interview guide [48], which contains all covered topics ( Table 3). The interview guide was elaborated based on the literature review, which identified motivators, barriers, benefits, and prerequisites for implementing synchronous flow.…”

Section: Data Collection Processmentioning

confidence: 99%

Proposing a Supply Chain Collaboration Framework for Synchronous Flow Implementation in the Automotive Industry: A Moroccan Case Study

et al. 2020

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The present paper reports on studying synchronous flow implementation, as a lean supply chain tools, through a collaborative relationship with suppliers. This involves consolidating with a new contribution to the development and application of a supply chain collaboration framework between automotive constructor and first-tier equipment suppliers to achieve the synchronous flow of components. The objective is to provide the automotive companies with a decision-making tool for selecting strategic suppliers to collaborate with, examining the collaboration context in terms of motivators, drivers, and barriers and evaluating the collaboration performance. Therefore, our contribution is structured as follows. As a first step, an overview of papers reporting on collaboration, lean supply chain, and synchronous flow is provided to identify the key elements of successful collaboration relationships. As a result, a preliminary framework is elaborated. The second step described the case study of a leading automotive firm “RENAULT” and its suppliers in Morocco. Based on semi-structured interviews conducted with participants from these companies, the preliminary framework was improved. The next section discusses the obtained results as well as the improved framework. Finally, conclusions and suggestions for further works are included.

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Critical Analysis of the Evolution of Methods for Calculating Costs of Patient-Centered Health Services

Zerka,

Jawab

2024

Integrated Science

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An Exploratory Qualitative Study of the Influence of Hospital Logistics Factors on Quality of Care and Patient Satisfaction at Public Hospitals in Morocco

Cited by 15 publications

References 37 publications

Modeling the impact of hospital logistics on quality of care and patient satisfaction: Results of a survey in three public healthcare facilities in Fez, Morocco

Modeling the impact of hospital logistics on quality of care and patient satisfaction: Results of a survey in three public healthcare facilities in Fez, Morocco

Proposing a Supply Chain Collaboration Framework for Synchronous Flow Implementation in the Automotive Industry: A Moroccan Case Study

Critical Analysis of the Evolution of Methods for Calculating Costs of Patient-Centered Health Services

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