An extended model for assessing E-Services of Iranian Universities Websites Using Mixed MCDM method

Shayganmehr, Masoud; Montazer, Gholam Ali

doi:10.1007/s10639-020-10139-x

Cited by 8 publications

(4 citation statements)

References 37 publications

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“…Najafi et al (2015) examined service quality in the hospitality industry by using data envelopment analysis (DEA). Shayganmehr & Montazer (2020) applied PROMETHEE and AHP for appraising e-services of websites in Iranian universities.…”

Section: Fuzzy Topsis Methodologymentioning

confidence: 99%

Ranking Mobile Wallet Service Providers Using Fuzzy Multi-Criteria Decision-Making Approach

Kapoor

Sindwani

Goel

2021

International Journal of E-Business Research

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The aim of this paper is to identify key dimensions of mobile wallet (m-wallet) service quality and to prioritize mobile wallet service providers on the basis of these dimensions. Based on extensive literature review and discussion with an expert, six key dimensions of m-wallet service quality, namely convenience, reliability and security, responsiveness, aesthetics, accessibility, and information quality/content, are proposed in this paper. Fuzzy TOPSIS approach is proposed to evaluate and rank mobile wallet alternatives. Four major mobile wallet players from the Indian market are prioritized on the basis of six key service quality dimensions. Examination of the literature indicates that this study is among the first attempts to identify m-wallet service quality dimensions as well as to prioritize mobile wallet alternatives using fuzzy TOPSIS. The findings will be valuable to academicians and practitioners alike. The key dimensions proposed in the paper will enlighten m-wallet service providers about the aspects of services to be focused on. Moreover, the fuzzy TOPSIS technique discussed in this paper will help m-wallet companies to compare them with their competitors. This will help managers to develop strategies to improve their services. On the academic front, the study will extend the knowledge base in the field of self-service technologies.

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Section: Fuzzy Topsis Methodologymentioning

confidence: 99%

Ranking Mobile Wallet Service Providers Using Fuzzy Multi-Criteria Decision-Making Approach

Kapoor

Sindwani

Goel

2021

International Journal of E-Business Research

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“…Assessing e-government website is done based on different indexes whose preference and importance should be obtained by mathematical method. Multi-criteria decision -making methods are mathematical-based methods to denote the preference of indexes in different case studies [36]. Since the first objective of the current paper is assigning weight to indexes, there are the two most [6,[22][23][24] common MCDM methods which can be used for assigning weight to indices including AHP and ANP [37].…”

Section: Methodsmentioning

confidence: 99%

A Novel Model for Assessing e-Government Websites Using Hybrid Fuzzy Decision-Making Methods

Shayganmehr¹,

Montazer²

2021

IJCIS

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Websites are considered as the core infrastructure of e-government, so evaluating the quality of websites assists organizations to provide high-quality online services to citizens. For this purpose, this paper is seeking to design a model that enables any organization to evaluate the quality of its websites and identify its strengths and weaknesses. The proposed model includes nine main indexes including "website design, " "responsiveness quality, " "security, " "content and information quality, " "participation, " "trust, " "maintenance and support, " "services" and "usability, " alongside with 85 indicators. Since some of indexes and indicators possess intrinsic uncertainties so "fuzzy set theory" was applied to model the problem's ambiguity. "Analytic hierarchy process" and "PROMETHEE" methods were applied to weigh and rank indexes and indicators respectively. After designing the model, it was used for assessing the websites of five metropolitan municipalities of Iranian cities to spot their strengths and weaknesses.

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“…The number of websites with the violated heuristic divided by the total number of analysed websites was calculated to compare the quality of the museum websites [29]. Shayganmeh et al [31] stressed that indices (heuristics) described by indicators (sub-heuristics) are able to evaluate wider dimensions of the e-services websites and proposed to employ MCDM theory for the checklist-based comparison of the websites. PROMETHEE [33] was suggested to rank indicators, and Analytical Hierarchy Process [34] was proposed to weight indices.…”

Section: Quantitative Heuristic Evaluation Methodology Hebinmentioning

confidence: 99%

MULTIMOORA under Interval-Valued Neutrosophic Sets as the Basis for the Quantitative Heuristic Evaluation Methodology HEBIN

et al. 2020

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During the last decade, researchers put a lot of effort into the development of the multi-criteria decision methods (MCDM) capable of dealing with the uncertainty and vagueness of the initial information. MCDM approaches that work under the environment of the interval-valued neutrosophic sets (IVNS) demonstrate credibility for the analysis of different opinions as well as for the inconsistency of the criteria evaluation data. The novel multicriteria decision-making approach MULTIMOORA-IVNS (multi-objective optimisation by ratio analysis under interval-valued neutrosophic sets) is presented in this paper. A novel heuristic evaluation methodology HEBIN (heuristic evaluation based on interval numbers) that exploits MULTIMOORA-IVNS for the processing of the evaluation results is also presented in this research. HEBIN is able to increase the accuracy of the checklists-based heuristic evaluation and to diminish the impact of the inconsistencies caused by the evaluators. A comparison of six e-commerce websites is introduced to reveal the practicalities of the proposed multicriteria decision-making application.

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An extended model for assessing E-Services of Iranian Universities Websites Using Mixed MCDM method

Cited by 8 publications

References 37 publications

Ranking Mobile Wallet Service Providers Using Fuzzy Multi-Criteria Decision-Making Approach

Ranking Mobile Wallet Service Providers Using Fuzzy Multi-Criteria Decision-Making Approach

A Novel Model for Assessing e-Government Websites Using Hybrid Fuzzy Decision-Making Methods

MULTIMOORA under Interval-Valued Neutrosophic Sets as the Basis for the Quantitative Heuristic Evaluation Methodology HEBIN

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