“…Although process and quality improvements often appear to emphasise tools that can be applied to solve problems in several contexts (Al-Balushi et al , 2014), studies indicate that applying these tools in healthcare settings is not straightforward (Drotz and Poksinska, 2014; Walshe, 2007). Researchers working in this area argue the need to understand the ways in which approaches are adopted and implemented in specific social contexts (Joosten et al , 2009; Khatami and Rosengren, 2015; Langley and Denis, 2011; Øvretveit, 2004; Powell et al , 2009; Waring and Bishop, 2010). Walshe (2007, p. 58) argues that it is important to “unpick the complex relationship between context, content, application and outcomes, and to develop a necessarily contingent and situational understanding of effectiveness”.…”