An Integrated Quality Management System (QMS) Combined with AI/ML Guidelines for the Design and Development of Sustainable Products and Services for IT and Engineering R&D Companies Providing Solutions to Global Mining Organizations

Abstract

As per Nature1 , AI may act as an enabler on 134 targets (79%) across all Sustainable Development Goals (SDGs), generally through technological improvement and by putting the right processes in place to ensure compliance with applicable regulations, certifications, and standards. As the sustainability and green tech market2 is expected to grow at 21% CAGR and will reach $73 billion by 2023, it's the best time for IT and Engineering R&D (ERD) companies to strengthen their internal processes to ensure that mining customers are served in a better way. The mining solutions are driven by tightening regulations, shifting customer preferences, and higher compliance requirements. Mining companies must act on many fronts, changing supply networks, manufacturing processes, and business models. Companies are also rethinking how their products are designed, engineered, and used, looking for ways to meet performance and quality requirements while using fewer resources across the full life cycle of everything they make/implement/use. India is a leading software exporter, and many companies are supporting global mining customers across the world. It’s now the right time for IT and ERD companies to ensure that mining customers are supported in this fast-changing business and regulatory environment. For sustainable product development/services, companies need to put a strong internal Quality Management System (QMS), ensuring better compliance and usage of AI/ML and tools and related standards/certifications. So, the researcher is proposing a conceptual integrated QMS to support sustainable product development/services which can be used by IT and ERD companies developing mining solutions. The proposed system will provide a high-level view of the required standards, procedures, guidelines, templates etc., which will be compliant with the global sustainability standards/certifications requirements.