An Integrative Theoretical Framework for Understanding the Role of Structural Capability in Quality Management Practices on Quality Performance

Ling, Sim Choon; Jusoh, Muhammad Shahar; Ishak, Noormaizatul Akmar

doi:10.18488/journal.1.2018.811.974.984

Cited by 3 publications

(3 citation statements)

References 83 publications

(115 reference statements)

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“…There is a need to facilitate the creation of wireless information infrastructures, and alleviate the digital divide resulting from differences in family income, educational attainment, occupation, employment status, race, gender, age and geography (Wang et al 2016). Ling, Jusoh and Ishak (2018) concluded that demographic variables such as income, education and age have a modest impact on the decision whether to buy online, whereas the most important determinant of online shopping was previous behaviour, such as earlier online purchases.…”

Section: Demographic Features Of Online Shoppersmentioning

confidence: 99%

The acceptance and use of online shopping in Limpopo province

Moeti

Mokwena

Malebana

2021

SA Journal of Information Management

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Background: The retail industry globally provides online shopping services to offer consumers easy access to a variety of shopping services. Like retailers in other countries, the retail industry in South Africa offers online shopping services to its consumers. South African consumers in Limpopo province are still reliant on the traditional shopping method, despite the convenience, ease of access and the elimination of physical boundaries offered by online shopping.Objectives: This article investigated and discussed the factors which affect the acceptance and use of online shopping by consumers in Limpopo province.Method: A quantitative research approach was used in this research. Data were gathered using a paper-based questionnaire and were analysed using Statistical Package for Social Sciences (SPSS) software.Results: The perceived trialability was found to have significant influence on the acceptance and use of online shopping, whereas relative advantage, compatibility, complexity and external variables such as security and awareness were found not to be significant factors in the acceptance and use of online shopping in Limpopo province.Conclusion: The research revealed that the effectiveness of trialability increased the intention to accept and use online shopping. Retail consumers in Limpopo province did not accept and use online shopping because of the lack of experience and trust. Trialability will make it easy for retail consumers in Limpopo province to build confidence in online s hopping, thus consumers may in the future be willing to accept and use online shopping. Retail consumers were found to be willing to accept and use online shopping.

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Section: Demographic Features Of Online Shoppersmentioning

confidence: 99%

The acceptance and use of online shopping in Limpopo province

Moeti

Mokwena

Malebana

2021

SA Journal of Information Management

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“…Lastly, the exempt supplies where business is not allowed to claim input tax credit when they bought the supplies. The business is also not eligible to impose output tax to their customer (Ling, Jusoh & Ishak 2018).…”

Section: Gstmentioning

confidence: 99%

Goods and Services Tax and Sales and Services Tax in Malaysia: A Review of Literature

Sidik¹,

Muhaidin²,

Supar³

2019

IJFR

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Introduction: Tax is the main source of revenue for the Malaysian government. Thus, to increase the government revenue, Goods Services Tax (GST) was implemented in Malaysia starting from April 2015 to replace the Sales and Services Tax (SST). However, starting from September 2018, the GST has been replaced back by the SST.Methodology: The study will review the prior literature on the tax reforms. It will analyse data from scholarly journals, newspapers, review articles and other related documents. The focus will be on the implementation of GST and new SST in Malaysia from different stakeholders’ perspective.Results: The results indicate that SST is much better to match with the Malaysian environment. This is because SST is tax friendly for both the business entities and the people of Malaysia.Conclusion and Recommendations: The findings would contribute to the literature and explains whether the move made by the Malaysian government to revert to SST is justifiable.

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“…Organizational culture is a core value for a system which consists of common values. Personal values begin to advance early in life and, like the more common beliefs, are systematized into hierarchical arrangements with measurable properties as well as apparent behavioural results (Douglas et al, 2001;Çevik & Özgünay, 2018;Azad et al, 2018;Koumje, 2018;Ling, et al, 2018). Personal values are central, or closer to one's personality as compared with other constructs like attitudes as well as opinions (Ravlin & Meglino, 1987) which are crucial in ethical culture.…”

Section: Organization Culture Ethicsmentioning

confidence: 99%

Workplace ethics as an instrument to expedite supply chain management in Bahrain

Harun¹,

Wekke²,

Saeka³

2019

10.5267/j.uscm

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Ethics plays an essential role for the success of all business units. These days, it is not sufficient to boost the performance of supply chain companies just by focusing on financial figures but we need to consider the ethical dimensions, particularly at an organizational level. It is evident from the prior investigations that the performance of the supply chain industry in most of the Arab countries has not gained reasonable growth. Most of the Arab countries are facing issues for development good supply chain management in various departments. Bahrain maintains a low performance in the supply chain compared with other Arab countries such as Oman, Qatar, Kuwait, United Arab Emirates (UAE) and Saudi Arabia. The logistics index of Bahrain has been decreasing in recent years. Therefore, to address this problem, the objective of this study is to examine the role of workplace ethics in supply chain management among supply chain companies of Bahrain. The study considers three dimensions of ethics, namely; organization culture ethics, leadership ethics, and training ethics. Employees on the managerial positions are selected as the respondents. These respondents are selected from the supply chain companies of Bahrain. Questionnaires are distributed among these employees to collect the data. By using the structural equation modeling, data are analyzed through PLS. The results conclude that workplace ethics has significant contribution in supply chain management. Better implementation of workplace ethics always contributes positively on supply chain management.

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An Integrative Theoretical Framework for Understanding the Role of Structural Capability in Quality Management Practices on Quality Performance

Cited by 3 publications

References 83 publications

The acceptance and use of online shopping in Limpopo province

The acceptance and use of online shopping in Limpopo province

Goods and Services Tax and Sales and Services Tax in Malaysia: A Review of Literature

Workplace ethics as an instrument to expedite supply chain management in Bahrain

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