An Online Inquiry and Information Management System in Bicol Garments

Abstract

Information management plays a very significant role in an organization. It helps the organization manage files and documents in an organized way. The main objective of this study is to propose a system that would help improve the process of handling and recording customer information as well as enhance communication between the customer and the business organization. In order to ensure the improvement of the process in Bicol Garments, the proponents have identified the following problems: manual listing and processing of customers' information and job orders; as well as communication problems. With this, business process management was used for modeling and reengineering the workflow process. The study utilizes business process management to show the existing process and the proposed new process for Bicol Garments. By analyzing the As-Is process, the proponents noticed several problems in the current process and proposed a To-Be BPMN in order to resolve the issue. The experimentation in the study also shows that the use of the proposed system will improve the current process at Bicol Garments and provide ease of access to the customer. The study has proposed several protocols to help improve the process. These protocols were simulated in several instances and have shown improvements. However, the result of this study cannot be completely generalized because it has not yet been implemented in Bicol Garments.